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We love to help.

How does damage protection work?

Damage protection provides coverage for accidental damages to the RV interior while it’s parked during a renter’s trip. 

I’m the renter – what do I need to know about damage protection?

You decided to rent an RV so you could feel free during your vacation — don’t let the fear of unintentional interior damage keep you from enjoying your time. RV Rental Damage Protection provides coverage for accidental damages that you or anyone in your travel party causes to the RV interior while it’s parked during your trip.

  • Make a simple, one-time payment upfront
  • Highly recommend for long trips, luxury RVs, pets and children
  • Relax knowing that you have coverage for accidental RV property damage

What is RV Rental Damage Protection?

If purchased, RV Rental Damage Protection provides coverage for accidental damages to the RV interior while it’s parked during your trip. If you’re required to pay a security deposit for your rental, your damage protection plan can reimburse you for covered amounts withheld from your deposit.

The plan provides coverage for accidental damages that can include: broken appliances and electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and rekeying costs.

Why should I purchase RV Rental Damage Protection?

While no one expects to damage a rental, accidents do happen. We highly recommend purchasing RV Rental Damage Protection as it can help safeguard your deposit.

RV Rental Damage Protection is especially recommended if you are traveling with children, pets, or in a group. It is also recommended for longer trips or if you’re spending a significant amount on a luxury RV.

When can I buy coverage?

Plans are offered when you reserve your rental and can be purchased up until you pick up the RV for your trip.

Does RV Rental Damage Protection cover pet damage?

The plan can provide coverage for pet damage as long as the owner allows pets in the RV. Pet damage is not covered if having pets in the RV violates the rental agreement.

Does RV Rental Damage Protection cover intentional acts?

No, plans are unable to cover loss or damage due to criminal or intentional acts of renters or anyone in your party.

If the owner requires a security deposit, should I purchase RV Rental Damage Protection?

RV Rental Damage Protection may be a wise choice if you are concerned about accidental damage occurring while the RV is parked during your trip. By paying a small fee you can help protect your security deposit. Should accidental damage occur during your stay, you go through a guided claims process to receive your security deposit refund.

How does the RV Rental Damage Protection claims process work?

If the RV interior is accidentally damaged while it’s parked during your trip, you may either notice the damage yourself or you may be notified by the owner after returning the RV. In both instances, you would file a claim with International Medical Group (IMG).

To seek reimbursement of your security deposit, start a claim online at imglobal.com/claims-center or call toll-free 866-243-7524.

Once you’ve filed a claim, you can send supporting documentation by email or mail:

A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.

Please note, you may have a damage protection plan from Generali if you purchased it before March 31, 2022. If so, call 866-409-7435 for assistance.


I’m the owner – what do I need to know about damage protection?

RV Rental Damage Protection provides coverage should an insured renter cause accidental damage to your RV interior while it’s parked during their trip. Renters purchase protection for a flat, one-time fee while booking and protection can be offered as a convenient alternative to requiring a security deposit for your RV.

The plan provides coverage for accidental damages that can include: broken appliances and certain electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and re-keying costs.

If a renter buys RV Rental Damage Protection, should I still require a security deposit?

It depends on your RV and how you’re listing it. RV Rental Damage Protection isn’t able to cover mileage overages so if you’re concerned about renters going over your limit you may still wish to require a security deposit, even from renters who purchase RV Rental Damage Protection. Some owners may choose to require smaller security deposits from their renters who purchase RV Rental Damage Protection while other owners offer RV Rental Damage Protection as a convenient alternative to requiring a deposit.

How do I start an RV Rental Damage Protection claim?

To file a claim, you must have:

To seek reimbursement for damages, start a claim online at imglobal.com/claims-center or call toll-free 866-243-7524.

Once you’ve filed a claim, you can send supporting documentation by email or mail:

A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.  

Please note, your renter may have a damage protection plan from Generali if they purchased it before March 31, 2022. If so, call 866-409-7435 for assistance.