Please take a moment to thoroughly read these reminders and rules of the road. As stated in your contract, violation of these rules may be indicative of negligence, abuse or misuse on the part of the renter and occupants and exceed the security deposit. These are fairly standard fees/charges for negligence, abuse or misuse with any RV rental and although we do not anticipate any issues, we feel it is important the renter has full visibility to the potential costs associated with negligence, abuse or misuse that your insurance may deny, and therefor hold you responsible for out-of-pocket expenses.When you pick-up or take delivery of the unit we will complete a pre-rental orientation walk-thru that will take 20-60 minutes, depending on any prior experience you have with a camper. It is important for both owner and renter to have sufficient daylight/time to discuss any questions or concerns and take all necessary photos. Delivery/Pick-up/Drop-off times will be communicated and agreed upon between the owner and renter prior to the reservation. Excessive tardiness or lack of communication will result in additional charges. Please only use RV toilet paper (supplied) and do not insert any feminine sanitary products, baby wipes, flushable wipes, paper towels, etc. in the toilet. Such actions will cause damage to the toilet and sewage tank. The renter will be responsible for the cost of repairs and loss of use. Minimum repair cost is typically $750. Waste holding tanks must be emptied prior to return unless you have chosen the pre-pay dumping fee. When you return the unit, valves will be opened to be sure the tanks are empty. Please do not use chlorine bleach inside the RV. Usage of chlorine bleach will cause damage to the sewage tanks, furniture and flooring. Chlorine bleach is harmful to campground sewage systems, as well as wildlife. The renter is responsible for damages cause by use of chlorine bleach. Preferred cleaning products are provided. Please do not allow grease or food debris to be placed in sink drains. Sink drains and gray tank cannot accommodate grease or food debris. The renter will be responsible for the cost of repairs and the loss of use. Please do not cook or store foods that will create a strong smell that is difficult to remove in the camper. Deep fry cooking with grease causes excess odor and grease buildup within the camper. Removal of such odors and buildup requires the use of chemicals and extensive professional cleaning at the cost of the renter. (Options available for outdoor cooking!) Please protect furniture and upholstery from activities that cause stains, damage, and soiling. Excess cleaning required to recover the cleanliness of the unit and upholstery to a clean and neutral state will result in additional charges assessed and will be taken from the security deposit. Cushions/furniture are costly to replace. Please do not attempt to stand or sit on the roof. The renter is responsible for damages caused by any use of the roof which can be in excess of $10,000. Please do not smoke cigarettes, marijuana products, vaping devices or E-Cigarettes in or near the camper. Such activities cause odors and result in professional cleaning at the end of the rental period. The minimum charge for recovery of smoking odors is $750. Illegal activity is prohibited within the camper by the renter and the occupants. The owner will comply with law enforcement, concerning all inquiries related to illegal activity. Any evidence of the storage, transportation, or use of illegal substances will forfeit your entire security deposit and result in law enforcement being called for a police report and to collect evidence. Our units are NOT allowed to travel into Mexico & insurance does not cover you or the unit in Mexico. No travel is allowed on any non-paved roadways like logging roads, forest service roads, beaches, fields, etc. The only exception to this is a non-paved road inside a licensed RV Park. Some owners use GPS on their units. We discourage the usage of the exterior awning unless you feel extremely comfortable with the operation and use. This is for your protection because they are $1200 to replace (up to $5000 for the automatic ones) and can be damaged very easily due to weather or accidental misuse. Awnings are not covered by insurance claims. Damage to awnings, including damage while driving (trees, drive-thrus, etc.) are 100% your responsibility and could exceed your security/damage deposit amount. The camper must be returned with a clean interior. “Clean” means as you received it & visibly ready for another rental. You may make minor repairs that total less than $75 without approval. Replaced defective parts and receipt must be brought back for reimbursement. Repairs over $75 or minor repairs after the $75 threshold is reached must be pre-approved. Campers, just like any other mechanical equipment, can have problems. While extremely rare for a mechanical breakdown to strand a customer anywhere, they can have mechanical problems at any time with little or no forewarning. Do not hesitate to call or text with questions or concerns during your trip. Our ability to provide the rental unit you reserved is contingent upon the previous customer returning the unit on time and undamaged. If a unit is not returned, damaged, or otherwise not road worthy when returned from a prior rental and there is no time to repair the unit before your rental, we will offer to swap you to another unit if one is available. If there are no other options to canceling your reservation or we do not have a comparable unit, you will receive a full refund. If you do not return the unit on time and/or there is negligent damage, you could be charged for loss of use to both the owner and/or future renter. The renter is asked to take reasonable actions to care for the camper, the environment, and the camping experience of their neighbors. Please help us maintain a good reputation by using good campground etiquette. (Complaints can come to the RV tag owner – represent us well!)
Roadside assistance on every rental, plus help planning your trip or operating the RV.
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