Luxury 2019 Entegra Coach Esteem 31F with Bunk Beds

Great experience. Elliott was great at training us on everything in the RV before we left for our trip and he answered any questions/texts we had along the way. RV was very clean and well maintained. We definitely plan on renting an RV again in the future and would use Outdoorsy again.

My family had a great time enjoying Elliott’s RV. We were new to the experience. Elliott provided clear guidance, so I felt good hitting the road. Our kids loved camping in style. The RV is beautiful and had everything we needed to have fun and be comfortable. We will certainly travel this way again.

This was our first RV experience so we really weren't sure what to expect. Elliott gave us a very thorough overview to make us feel comfortable handling the ins and outs of RV life. Elliott was very communicative and even let us come by to see the RV before we booked it!

It was a smooth ride, comfortable and very clean when we picked it up. Our trip was fantastic! We stayed at a KOA site and were very pleased. The RV was stocked well with kitchen and household necessities. Thank you for such a great experience!

We had an ABSOLUTELY amazing time in this VERY nice RV! As experienced RV'ers and experienced road tripper's, we were more comfortable than we were expecting. PLEASE take lovely care of this really nice vehicle. Elliott really cares that all of his guests have the same experience we did. The ONLY issue was a dirty black tank that cause pretty awful smells throughout the trip even after many flushouts. Do not let this deter you, he likely already corrected the problem and was very attentive to it. His communication is 5 star. Got back to me right away with any and all questions. He was also very flexible with pick up and drop off and that was very appreciated! We received the RV in very clean condition which made it easier for us to hit the road sooner! We took it all the way from Charlotte, NC to Bar Harbor, ME and back (with many sights along the way) :-)

Renter beware!! Although Elliott’s RV is priced as a premium / luxury RV, you do not get what you pay for. The joint beneath the sink was separated at pickup causing water to leak throughout the cabin upon first use and requiring me to personally resolve the plumbing issue while on the road. There was no water pressure in the bathroom sink and when reported to Elliott, he claimed it to be a “water saving” sink. Upon pickup, I was told that the canopy has a tendency to get stuck and was discouraged from using it at all. The automatic leveler on the RV was ineffective, requiring manual adjustments and usage of blocks to balance the RV. There were also areas in the RV where it was obvious that Elliott had personally repaired previous issues in a poor quality manner.

Beyond those items, Elliott seized the opportunity to charge us for uncommon hidden fees ($50 per instance of going over 65 miles per hour) that were buried within one of several agreements that Elliott will require renters to sign. Elliott is able to enforce this because he monitors your speed, location, etc. remotely via an onboard GPS, which he did not verbally disclose. Although we met and exceeded the standard contractual obligations required to recoup our deposit (e.,g., cleaned the RV to a state that was more cleanly than when we picked it up given that Elliott had left sand in the floor from previous renters, emptied the black and grey tanks, filled the gas tank beyond original levels) and actually used less than our allotted resources (e.g., using significantly less generator hours), we incurred increasingly significant and unexpected charges from Elliott.

Finally, at several times throughout the process, Elliott acted in an unprofessional manner. At pickup, after communicating my level of experience driving RVs, I was subjected to a “drivers test” where Elliott wanted to go on a ride along in his neighborhood. Although Elliott knew that I was taking the RV on a family trip to a National Park where I wouldn’t have access to email, he angrily confronted me at drop off asking why I didn’t read or respond to his emails (previously, he asked for and I provided my cell phone number, which he could have used but did not). He also unnecessarily elongated the drop off process, requiring me to stand by as he took pictures of every aspect of the RV, tested all RV functions, shined a flashlight into the piping below the toilet and in my view, actively looked for any excuse to charge additional unwarranted fees.

Dealing with Elliott is not worth your time and Elliott’s RV is not worth that amount of money. Do not expect Elliott to treat you fairly when it comes time to refund your deposit. Do yourself a favor and find another RV to rent from a more reasonable RV owner - there are plenty of other alternatives on Outdoorsy.

Elliott’s instruction and guidance made our first RV trip easy, and the motor home was very comfortable for our family’s 12 day trip to a family wedding.