2018 Forest River Evo 2700

The RV is in good shape and sleeps a large family comfortably. Unfortunately, our experience with Jenelle left much to be desired. She communicated well unless an issue arose that she did not want to address, at which point she either dropped off the map or became hostile. She attempted to get out of our agreement about delivery just days before our trip and then claimed it was because she confused our reservation with someone else's. I would have given her the benefit of the doubt until we experienced an issue mid-trip. A CO/propane alarm malfunctioned, alarming erroneously and frequently day and night over the course of a six day trip. Jenelle briefly attempted to troubleshoot, but quickly grew frustrated and acted as though this malfunction was our problem, not hers. I don't expect miracles, but I do expect an owner not to act as though addressing clear issues burdens them. Lastly, she tried to charge our security deposit for damage that we did not incur. Overall, Jenelle's hostile comportment completely invalidated the comfort of the camper.

Jenelle’s communication was good, answered my questions and responded right away. I was disappointed with the trailer though. It’s listed as newer and in pristine condition and it’s definitely not the case. The pictures that are posted are generic ones and not of her actual trailer which was a huge surprise to me when she showed up. The trailer wasn’t at all what I was expecting. Felt stuck since we were on vacation and had no other arrangements. I wish the posting was of actual trailer (pictures and details). The wood trim piece inside was hanging off, Jenelle saw it and hammered it back up saying previous renters took it off-roading (should have been disclosed). The awning was torn apart so she told us we couldn’t use that for shade (again not disclosed). The chairs for us to use were filthy (cobwebs and dirt). Several drawers didn’t close all the way. Vent had broken clip. She forgot extension cord for heated line so we had to go and buy one. Disappointed and overpriced! Definitely not new or pristine!

Jenelle was very easy to work with and quick to communicate. Trailer was perfect for my trip to Zion, as advertised and Jenelle was there on time, texting updates and always kept me in the loop. Recommend this for anyone in the South Utah Area.

Jenelle was so great to work with! She was fast at responding to messages and was always respectful. The trailer was in pristine condition and we could not have been happier! The check-in / check out process was very straightforward and easy. Thank you so much Jenelle for a wonderful vacation!

The owner was very quick to respond to all communication throughout the entire process. Very easy to work with. The trailer is in great condition and was very comfortable. This was our first camping trip with the baby and the climate controlled environment makes all the difference!

Great time in Bryce (Ruby's RV resort).. Trailer was Perfect for all our glamping needs.