Eligible for Outdoorsy Roadside Assistance
Protected with up to $500,000 Comprehensive Insurance Coverage
This listing is covered up to $500,000 comprehensive. Rent safe knowing this vehicle is protected by industry-leading comprehensive collision coverage.
Eligible for Trip Insurance
This listing is eligible for trip insurance protection that refunds the costs of the RV rental, fees, and taxes in case of a covered emergency trip cancellation, interruption, or delay
Eligible for Damage Protection
This listing is eligible for damage protection, which provides coverage for accidental damages to the RV interior while it's parked during your trip.
Extra charge if interior is excessively dirty
Enjoy a campfire with this propane fire pit. Fire pit includes propane tank.
2 Queen Sets with 4 Pillows (2 fitted sheets, 2 top sheets, 2 Blankets)
Clean yourself or enjoy dropping off the vehicle hassle free
Dump holding tanks yourself or I can handle it for you
4 hours included per day
100 miles included per day
Mark is a good guy. He was extremely responsive and helpful through the booking process. But sadly, the reality is that the experience was a disaster. This RV was rented for a winter month (October in Utah) and the RV's heating system (furnace) did not work. Temperatures reached 7F at night and we...
Mark's response to Iván
November 15, 2019
I have appreciated Ivan’s patience while I have attempted to troubleshoot each of his concerns along the way. I was surprised that the heater did not work properly for the renter, as I had tested it with him present during our checkout walkthrough. Unfortunately, it was determined that the heater problem was mechanical and could not be solved over the phone. However, the day after he informed me of the issue, the renter purchased two space heaters for which he was reimbursed. I am also surprised to hear about Ivan’s concerns about the bedding being inadequate, as the bedding I provided was true to the description in my listing, which also was reviewed during our checkout walkthrough. Once the renter returned the RV, I had a mechanic look at both the exhaust and the steering (per the renter’s complaint) and he found there was nothing wrong with them. In terms of the black tank reportedly being full, I would never rent an RV that had a full black or gray water tank. It should be noted that it is impossible to completely empty these types of tanks, as they empty via gravity. It is very common that the sensors in these types of tanks do not read 100% accurately which is why I routinely look in the toilet to confirm. This was also discussed with the renter upon checkout. I wish I had been informed about the mirror issue prior to the renter attempting to fix it on his own with tape. There is a simple fix for any loosening on the mirror (it has a screw at the end of it that simply can be tightened with the tools provided). I am mostly surprised that the renter did not mention in his review that he and I were working together with Outdoorsy to come up with a proper refund. I believe the final result was about 50% of the rental refunded by myself and Outdoorsy. This shows good faith on both Outdoorsy’s and my part. I too was disappointed to hear that the heater did not work but was glad to hear Ivan’s report that he had a great trip in spite of the challenges with my RV.
Mark made a first time experience very easy and comforting. His explanations and detailed written instructions were invaluable.
We had a wonderful time. The RV was very nice. Mark was very helpful and easy to work with.