Both Nathan and Steve were professional, courteous; they listened to any questions I asked and provided direct and accurate answers. From my first conversation on the phone with Nathan, I was impressed. I look forward to renting from Elite again.
Excellent customer service - both on the phone and in person.
There was a miscommunication on what we were getting from the very start. My definition of "Is it in Good Shape" and Elite RV's were very different. The RV was very worn inside and dirty, we had issues with the septic plugging, the shower not draining and another miscommunication on the cooking...
We took a taxi from the Phoenix airport to the RV pickup location to find a well worn RV. Since the age in the add was noted to be a 2007 we expected it to have some wear however what we found was way beyond our expectations. The cushions on the couch and the two in the dinette were filthy and...
This was so easy to pick up n drop off no hassles everything was great. People here are friendly and very helpful
Take more time to train novices on equipment and vehicle. Overall good experience.
Wanted a 29' unit...reserved the 26 Sunseeker. Was told that it was "just a placeholder, not the unit I would be getting. We just need to get the reservation in." The unit was adequate for our needs -- however, the heater did not work the first night, and the generator quit working the last...
Excellent!! We love the way we are treated and the ease of using Elite RV-