IN ADDITION TO THE TERMS OF THE RENTAL CONTRACT:
Our business model of “no hidden fees” is what we aim for – but this does not mean there are no fees if you break the rules. Please make sure you understand the rules and ask if you have any questions about any particular rule or expectation.
No Refund for Early Returns: If you return early, we will not refund the days you do not use it. This includes if you have an accident or crash in the unit, however if the crash is not your fault you may be able to cover your rental costs from the at fault driver’s liability insurance.
Fee for Late Returns: If you are late for your return there is a $40 per hour late fee. You will also be responsible for the cost of any canceled rentals due to your late return.
All drivers must be at least 25 years old and must be listed on the contract when you pick up the unit. NO EXCEPTIONS.
NO SMOKING: Smoking (including cigars, pipes, drugs, etc) in the unit forfeits your entire security deposit.
No Drugs: Any evidence of the storage, transportation, or use of illegal substances will forfeit your entire security deposit. RV’s returned with any evidence of drug use or transportation will result in law enforcement being called for a report and collect the evidence.
Odors / Cooking: We do not allow anything that can create a strong smell in the RV that is difficult to remove, such as raw fish storage or cooking with heavy spices such as curry or strong gumbo. NO GREASE OR FOOD DOWN THE SINK DRAIN and only dirty water down the drain!! All other food, coffee grounds, milk etc goes in your garbage or dump station.
DO NOT PUT ANYTHING DOWN THE TOILET except the provided one-ply toilet paper; Due to COVID we are asking all renters to refrain from defecating in the toilet, this ensures safety for you and future renters.
Travel Restrictions: No travel allowed on any non-paved roadways like logging roads, forest service roads, beaches, etc. Only exception to this is a non-paved road inside licensed RV Park. Our RV is not allowed to travel into Canada or Mexico and our insurance does not cover our unit outside the USA.
AWNINGS: We discourage the usage of the exterior awning. This is for YOUR protection because they are $1200-$5000 to replace and can be damaged very easily due to weather or accidental misuse. Awnings ARE NOT COVERED BY INSURANCE. Damage to awnings, including damage while driving (trees) are 100% your responsibility and will exceed your damage deposit.
Pets: Pets must be pre-approved by us but an extra cleaning fee of $40 per day applies. Many renters are allergic to pets so we must charge extra because it takes a lot of work to clean the RV after a pet has been in it to remove all the pet hair, dander, and sanitize every surface. Only dogs under 50 pounds are allowed and you are not allowed to leave your pet unattended in the RV.
Security Deposits: All rentals require a security/damage deposit. Outdoorsy collects this deposit on our behalf. The reason for the deposit is because that is our insurance deductible. Your security deposit is refunded after the unit is checked in and there is no damage or issues requiring funds from the deposit. NOTE: Some special events may have an additional security/damage deposit and some units will not be allowed to go to certain events. Failure to accurately report your destination or giving a false destination in order to attend a prohibited or higher deductible event will result in forfeiture and total loss of your security deposit.
Training: When you pick up the unit, we will complete a pre-rental orientation of the unit that will take about 20 minutes to an hour depending on any prior experience you have with an RV. Please plan at least 30 minutes for this when you make your travel plans
Cleaning: The RV must be returned with a clean interior and the exterior storage areas must be organized and clean. “Clean” means as you received it. If you opt to pay for cleaning, the RV does not have to be returned clean, however it cannot be “trashed” or so dirty and filled with garbage and/or is dirty beyond what is reasonable.
Minor Repairs: You may make minor repairs that total less than $75.00. Replaced defective parts and receipt must be brought back for reimbursement. Repairs over $75 or minor repairs after the $75 threshold is reached must be preapproved.