1999 Phoenix Usa Cruiser 2350 Very Cozy and very clean, non smoker....

Had a wonderful trip in the Phoenix Cruiser. Gary was great! Easy to work with, always available, and understanding. Thank you!

Gary Drennan canceled the booking 0 days before departure. This is an automated posting.

Overall the trip was fine. It confirmed the idea that my wife and I want to purchase an RV of our own.

However…this particular rig from 1999 has seen better days. It is in dire need of a refresh and some substantial repairs - like the transmission (loud and whinny), the side door (so bent that it required a second latch to remain closed), and the handle for the black water valve (non-existent).

Hopefully in the next few days, Outdoorsy and the owner will resolve the issue about the mileage payment. Once that is done, perhaps I will be in a better frame of mind for this type of survey.

We rented the RV at the last minute due to the arctic freeze in Texas and no heat in our home. Greg was able to get the motorhome to us quickly that evening because we were trying to beat the next wave of snow/ice and this is where the problems started. I had asked him if would give us a refund if we returned the unit early because we were not able to travel to my son's due to the road conditions and he agreed. (This was also entered in the Outdoorsy correspondence.) Also, he spent over 30 minutes on the inside of the unit and only 5 on the outside. I realize it was cold but we might have noticed the condition of the electrical connection on the outside of the unit if we had a proper inspection.

Overall the motorhome was in good condition although the door was warped and he had a latch at the bottom to keep it closed. You had to lock the unit from the outside and then close the latch at the bottom from the inside. Although this helped, you could still see daylight and frigid air came in.

He told us during the inspection that the water pump was frozen and we were only to urinate in the toilet. I asked him about dumping procedures multiple times but he told me not to worry about it and he would take care of it. He said return it in reasonable condition and he would clean the unit.

We returned on the second day and I sent him a text at 3:30 PM stating our electricity had come back on and we wanted to check out pipes. He never responded so I called him the following day (3rd day) at 10:15 AM. He said he had wished he had known because he could have rented the unit to someone else the day before. He asked me if I could drive the unit to his location which I did. He looked over the unit and said everything was fine. I told him neither the electricity or generator worked that morning and the fire alarm had gone off several times. He tried the generator and it came on and said the alarm probably just needed new batteries. I realize I should have mentioned the condition of the electrical connection at this time, but since he did not make note of it during the inspection, I did not say anything.

While he was driving me home, I asked him how he planned to process the refund and he seemed to hedge. He finally stated he would have to get with Outdoorsy. I didn't hear from him for two days so I texted him again. He told me he had worked all night and had not had time to check into it. I didn't hear from him again for four days so I texted him again at which time he informed me he could not return my money because of the electrical connection and condition of the bathroom.

I do not believe he ever planned to refund us any money and acted in bad faith. It took him almost a week to respond regarding damages that he should have seen when he inspected the unit. I told him we were having issues with the electricity, so he should have checked. I feel he rushed the outside inspection because he knew the condition of the electrical connection, and if we had done a proper inspection, I would have noticed it.

We should have received a refund of $400 and feel he took advantage of the situation.