2018 Palomino Puma

STRICT CANCELLATION
50% refund up to 90 days before pickup, then no refund after that. Your 50% deposit paid at reservation will not be refunded.

Delivery: Pick-up at 11AM, at 11:01 you are late and may incur a late fee. Pick up is from 3pm until 4pm at 4:01 you are late and may incur a late fee. At the time of delivery, on our staff will provide you with an orientation to show you the safe and proper use of the trailer and its features. The orientation may take up to one hour. Please allow sufficient time for this. Same goes for delivery as it may take up to an hour going through check list for  cleanliness and damage checks.

YOU MUST BE AT THE DELIVERY/Pick-up LOCATION on or before contracted time.

We will not deliver if you are NOT on-site and no refund will be given. Please plan accordingly. Late hourly fee will be billed or deducted to your deposit. An agent must be at your location at pick-up to go over check-out procedures with you. There is a $399 camper abandonment fee if you leave the camper without checking out plus your security deposit to cover any damages/soiled beds/missing items if not disclosed PRIOR our arrival.
Standard delivery charge is $200 for the first 60 miles from 49735 *roundtrip. Please select your delivery location for any delivery location outside of 49735.

Hold harmless: Owner does not assume liability for loss, damage, or injury to persons or their person property, neither do we accept liability for any inconvenience arising from temporary defects or stoppage supply of water, gas, electricity, or plumbing. Owner will not accept liability for any loss or damage cause by weather conditions, natural disasters, acts of God, or other reasons beyond our control.

Early Check-in: $25/hr

Late arrival: $65/hours billed hourly. Please plan accordingly.

Water: I am aware that this camper is equipped with 43 gal. of water. In the event that water runs out is my responsibility to switch off the pump to avoid damage.

Water: I am aware that when full hook up is not available the use of out-house is recommended. We refill your water and empty tanks for you at an additional cost to you $100 includes pick-up/teardown/fill empty/set up. $1.50/mile roundtrip from gaylord. Service not guaranteed pending agents schedule.

Kitchen Sink: Travel Trailer sinks are not commercial grade. Please do not sit, stand, jump or put anything over 10 lbs on kitchen sink, bathroom sink, outdoor sink. Like Pot full of food, Crock pot, Children, Adult, Someone, a Child reaching over a cup board. Any damages will be added to your bill. minimum of $199 up to the full amount of your security deposit.
No Smoking, vaping or drug use is allow in vehicle, your entire security deposit will be held until smoke remediation can be obtained. whatever the remediation specialist charges PLUS a service fee of $100 will be assessed out of the security deposit and any remaining balance will be refunded to the renter as long and there are no other overages.

Pets are permitted on a case by case basis in the RV with written approval (Add-on Pet Cleaning Fee serves as approval). If there is evidence of a pet, you will be subject to an additional cleaning charge of $399 plus potential forfeiture of your entire security deposit at the manager’s/owner’s discretion. Furry friends are Welcome no Felines or Rodents. Please advise to the size, breed and age of your little friend.
Add Ons for Additional Offerings we will Provide to Ensure you ENJOY OUR RIDE!

You are responsible for any ticket, tolls, tows, and impounds. Even if the notice arrives after late fees and admin fees have compounded.
Tire damage is the responsibility of the renter, if the renter believes it is due to neglience, the tire must be brought back for professional evaluation. Reimbursement is based on that result
If there is a mechanical failure or problem requiring roadside assistance, renter should call roadside assistance number provided by insurer and alert owner immediately.
RENTER SHALL NOT ATTEMPT TO MAKE REPAIRS.
Out of pocket expense for repairs required and which are not covered by insurance or roadside assistance will be reimbursed by owner upon return of vehicle as long as the owner is made aware prior to such repairs and receipts are provided
Renter is responsible for checking/ maintaining engine oil level, tire pressure and coolant levels at each refueling.
Cost due to negligence resulting in mechanical damage or tiredamage will be renter’s responsibility.

Owner will provide information on operation of coach at time of pickup and will provide instruction manuals for operation of coach systems, features and appliances. It is renter’s responsibility to understand and follow instructions.

Failure to use proper handling of any of the systems, features or appliances in RV may result in damage and renter will be liable for cost to repair.

Awning use is strict prohibited if the breakable locks are tampered with or broken you surrender your ENTIRE security deposit and will receive no refunds. This does not release you from paying for overages or other damage.
GPS is installed