Alert ! This may be a long review but I just have so much to compliment these people for. First I literally LOVE Kim . She is so kind and sweet and just seriously amazing and boy does she know her stuff. First time RV rental for me . Planned a family vacation (4 kiddos and the wife) from Cleveland to Palm beach Florida . I went to Road adventures as a walk in to ask some questions and ended up walking out with a booked reservation for an RV. Joleen helped me find the perfect RV for the adventure and gave me a quote that I literally couldn’t believe . It was astronomically cheaper than I was expecting. I was literally in awe when I saw the price . Joleen is an angel btw. The entire process was so easy and stress free I couldn’t believe it . These 2 ladies are spectacular at their jobs . I was annoying and called for an early pick up AND a later drop off and they were so accommodating . Sure no problem says Kim . Again I was in awe lol . Then in the middle of our trip we hit a hiccup . An issue arises with the RV . I call Kim in a panic and what does she do ? She LITERALLY has a new RV delivered to me in Palm beach Florida . NEVER have I experienced such incredible customer service.In comes Bill! He drove me a fresh RV , kept in touch with me on the way with updates . What a guy ! Thanks again Bill! Kim , Joleen and Bill went above and beyond for me and my families peace of mind , safety and pure enjoyment of our experience with them . I will absolutely recommend this team to all of my friend and family . I will absolutely post on social about how amazing this entire RV adventure was and I will ABSOLUTELY rent from them again ! Thanks again to all of you for what you did for my family . It is truly an experience we will all remember for the rest of our lives . I truly have never experienced customer service as great as you all provided !