The Eagles Nest

Ahren's response to Brooke

September 9, 2019

Long story short it seems this is a smear campaign, possibly because they did not like their deposit being taken. On the way home Brooke sent me a text saying "Message by ‪(XXX) XXX-2185‬: Everything is great. Not a single issue. Having the best time ever. 😎" She also told me 2 days ago while debating the detailing she would rent from me again....... what a 180 : ( If you're curious about the previous review see my review of Flav to further understand the situation. I knew they were going to Burning Man. It went last year and came back much much cleaner (could not tell it was in a dusty environment). This time, it came back with the window screens caked in dust and it was apparent that the windows were left open - something she said they would not do. She even said they would seal them!! ****Engine noise and door issue----- The previous rental (ended 1 day before hers started) came back with the renter saying they had an issue with the sliding door getting stuck. I called her and told her about it and that I was taking it to the body shop as soon as it came back. They, nor I, found an issue. So I sent it with them, telling them what to watch for. I also made mention of the engine noise which the shop had checked and they said was nothing wrong; but I asked they keep an ear out just in case. ****Cleaning fee---- I asked her if she thought it needed to be detailed, she said yes I asked her to stop cleaning it as to not waste her time. We both called places and all told each of us in the 500 dollar range. I then called her and tried to figure out solutions even offering her to come finish the job to get the deposit back .....SHE DECLINED. SHE AGREED OVER A PHONE CALL THAT DETAILING WAS THE BEST SCENARIO. ****Battery--- I asked as a courtesy if they would watch it and disconnect the solar when at 95%, as it helps the longevity of the battery. I also stated that it was not a big deal if they did not. ****Water heater--- I asked her not to use the hot water, because the heater was broken. I also shut off the valve to the hot water, otherwise it would leak/shoot out of the top. ****Air filters. I told her months before Burning Man that she would be responsible for both air filters when she came to look at the van and reiterated it to her before they left. On return I said I would only charge her for the $20 temporary engine filter I installed solely for their dusty trip. Instead of replacing both the engine air for $20 and the cabin air for $65.