Outdoorsy allows owners to choose from three standardized cancellation policies (Flexible, Moderate and Strict) that we enforce to protect both owners and renters.

An owner’s cancellation policy determines the amount of the renter’s reservation deposit. The reservation total is charged to all bookings made 14 or more days in advance.

If a booking is less than 14 days away, the reservation is charged in full. If a booking is more than 14 days away, renters have the option to pay the reservation deposit in two installments—the first being a partial reservation deposit, the second a reservation remainder to be paid 14 days before the booking start date.

A 48-hour grace period after booking is granted for renter cancellations made more than 14 days in advance. If canceled during this grace period, a full refund—including all fees—will be issued to the renter and the owner won’t receive payment.

The Outdoorsy service fee is non-refundable, except in the event of a cancellation like the one described above or an owner cancellation.

All cancellation policy refund amounts are calculated from the total rental amount before fees, and not from the reservation deposit.

Flexible:

• Reservation deposit (25% of full trip cost) is refundable (minus fees) if canceled more than five days prior to booking start date
• If the renter has paid in full and the booking is canceled more than five days prior to booking start date, a full refund (minus fees) is issued
• If canceled less than five days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued, but the reservation deposit is non-refundable.

Moderate:

• Reservation deposit (25% of full trip cost) is non-refundable
• If the renter has paid in full and the booking is canceled more than seven days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued
• If canceled less than seven days prior to booking start date, a partial refund of 50% of the total rental amount (minus fees) is issued

Strict:

• Reservation deposit (50% of full trip cost) is non-refundable
• If the renter has paid in full and the booking is canceled more than 14 days prior to booking start date, a partial refund of 50% of the full rental amount (minus fees) is issued
• If canceled and the renter has only paid the reservation deposit, no refund is issued
• If canceled less than 14 days prior to booking start date, no refund is issued

All cancellations must be submitted via the Outdoorsy booking dashboard, which can be found by going to “Dashboard” > “Booking Details” > “Cancel”, or by contacting Outdoorsy directly. Any attempt to cancel a trip without involving Outdoorsy won’t be treated as a cancellation.

The security deposit will be refunded in full if the booking is canceled at any time prior to departure. Otherwise, the security deposit policy will remain in effect.

If the owner cancels the booking before the renter pickup date, a full refund (including all fees) will be issued

If the owner needs to cancel the booking after the rental has already been picked up, the owner must contact Outdoorsy via Chat, Email, or phone at (877) 723-7232 so we may address the situation and come to a reasonable solution for all parties involved.

If there is a complaint from either party or if either party feels there are unique or extenuating circumstances in their booking, Outdoorsy must be notified within 24 hours prior to booking start date.

U.S. military service members are eligible for a full refund if their cancellation is due to them, or a family member, entering active military duty.

Outdoorsy reserves the right to have sole and absolute discretion in all cancellation amounts and disputes.

How does COVID-19 affect the Outdoorsy cancellation policy? 

Because of the rapidly-evolving nature of COVID-19, we are currently unable to adapt our policies around the pandemic. Though we made exceptions in March, we must now return to our original cancellation policies put in place for the protection of our valued renters and dedicated owners.

Before booking a planned vacation or last-minute getaway, please examine the owner’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.

 

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