We love to help.

We love to help.

Owner Service Fee The owner service fee for vehicle bookings is  20% of the booking subtotal (the nightly rate plus cleaning fee, add-on …

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First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out …

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Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make …

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Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete …

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It’s a good idea to go through this checklist before and after rental periods.

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Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to …

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It’s completely free to list on Outdoorsy. We do an 80/20 split with you for any completed bookings that come from our platform. You’ll …

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We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, …

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Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything …

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Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners …

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There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the …

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Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to …

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This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to …

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Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on …

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First off, congratulations. Once you have logged in to your dashboard at www.ca.outdoorsy.com, you’ll see your rental request and …

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It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly …

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An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies …

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Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. …

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If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great …

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Make sure you reach out to your Renter, the day before or day of the return date to confirm the drop off time is on track with what you …

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There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be …

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This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. …

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First off, congrats on the successful rental! If you have no additional charges, such as mileage or cleaning costs, and want to to release …

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You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both …

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So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your …

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A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including …

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Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund …

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Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for …

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If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are …

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While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a …

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Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can …

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Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special …

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The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays …

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Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this …

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