If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are at the time of your cancellation.
If you’d like to request a bigger refund from your owner, you can send a request to them through our Outdoorsy messaging inbox. Any additional refund will be at your owner’s discretion.
In rare cases, you may be eligible for a full refund if you had to cancel because of extenuating circumstances.
Note about COVID-19 and Cancellations
Because of the rapidly-evolving nature of COVID-19, we are currently unable to adapt our policies around the pandemic. Though we made exceptions in March, we must now return to our original cancellation policies put in place for the protection of our valued renters and dedicated owners.
Before booking a planned vacation or last-minute getaway, please examine the owner’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.