We love to help.

We love to help.

Windshield Coverage included under the Peace of Mind Protection Package covers minor chips or cracks to your windshield that are …

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You’ve come to the right place. Download this pdf of the Ontario Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the …

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This can vary, you want to make sure that you are pricing your RV so that you aren’t losing money with a rental, understand the time …

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If anything changes with your original trip dates, either prior to or during the trip itself, contact the owner immediately to get their …

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Reach out to the renter the day before their return date to confirm the drop-off time and location. Have a copy of your Rental Checkout …

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Owner Service Fee The owner service fee for vehicle bookings is  20% of the booking subtotal (the nightly rate plus cleaning fee, add-on …

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Glad you asked! You can find owners’ stories and tips on our blog. Or consider joining our private Outdoorsy Owner Community Forum.

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First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out …

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Here’s our Renter Pre-Arrival Checklist with the simple tasks you should complete before your renters pick up your rig. Things like …

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Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make …

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Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete …

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Aside from the automatic DMV background check, social media is a good way to get a feel for the renter. Ask if they’d like to share their …

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In general, any income earned from renting out your RV is taxable. In cases where you’re required to pay taxes on each rental …

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The Internal Revenue Service (IRS) requires that all U.S. companies processing payments, including Outdoorsy, report the gross earnings of …

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INSTAmatch is, short and simple, a sales lead generator. A feature on the Outdoorsy dashboard (Dashboard > INSTAmatch), INSTAmatch …

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INSTAbook is an Outdoorsy feature that allows renters to reserve owners’ RVs immediately, without pre-approval. This is a great way to …

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When you complete the rental process, we ask that you please complete a thorough interior and exterior walkthrough with the renter. Take …

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Above all, it’s important to be communicative and transparent with your renter so they know exactly what’s happening with their deposit. …

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As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical …

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Your profile is a great way for others to learn more about you before making any rental reservations. The more information you provide, …

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You can add or edit your payout methods in your profile on Outdoorsy.com. Go to Account Settings

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Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to …

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We encourage all of our owners to adjust rates for weekly and monthly rentals; this encourages longer term rentals at discounted rates. We …

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For our full Owner Protection Policy, please click here. Let’s break it down. Our Comprehensive and Collision coverage for exterior …

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Getting your first booking request is exciting but it can also be a little intimidating. The idea of renting your rig and making some …

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We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, …

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When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel or a rental car company. We get it! …

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It’s completely free to list on Outdoorsy. We do an 80/20 split with you for any completed bookings that come from our platform. You’ll …

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The RV bug is catching on with everyone, everywhere. Outdoorsy draws all types of renters—from young millennials to retired couples, …

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Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything …

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Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners …

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The services fee cover insurance, customer service, marketing, payment processing, partnerships & promotions, site maintenance, etc. …

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All Outdoorsy renters have to pass a DMV check before they can book anything on the platform. Running this verification gives us …

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Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive. To provide insurance, we have to confirm a …

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The security deposit covers any damage caused by the renter or renter’s party which is not covered by the Outdoorsy insurance …

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Outdoorsy allows owners to choose among three standardized cancellation policies — Flexible, Moderate, and Strict — that we …

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Last Updated: July 9, 2020 PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, …

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An Outdoorsy member who publishes an RV listing on Outdoorsy.com


Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to …

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An Outdoorsy member who requests a booking from an RV Owner.


Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on …

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Last Updated: March 11, 2020 Outdoorsy, Inc., Operating as Outdoorsy, (“Outdoorsy“, “we” or “us“) …

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A team is comprised of helpful educators on the Outdoorsy staff and owners who are volunteering as mentors to help other owners. The goal …

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Verified drivers have undergone Outdoorsy’s extensive driving background check and are now approved to drive vehicles on the …

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Depending on your account status, the taxpayer information you’ve submitted to Outdoorsy, and other factors, you may receive a tax …

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We understand that plans can sometimes change, that’s why we offer three different cancellation policies to RV owners on our platform. As …

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Seasonal rates is what the RV owner community often refers to as the practice of raising rates in the months where there is greater …

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There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the …

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When you meet with your renter for the first time, there’s a LOT to talk about. So we’ve made this a RV Departure Form as a checklist to …

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This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to …

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It’s easy to forget all the little things that go into preparing your RV for rental, but the attention to detail will be much …

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Completion of the RV Return Form is mandatory for a deposit dispersal, so don’t skip this step! When your renter returns with your RV, …

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Make sure you reach out to your Renter, the day before or day of the return date to confirm the drop off time is on track with what you …

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FOR OWNERS All qualifying vehicles that you list on Outdoorsy will be eligible for our insurance protection plan. Insurance protection is …

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This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. …

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Absolutely. Just go to www.ca.outdoorsy.com/list-your-rv and select “Park Model” under Vehicle type to start the listing …

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INSTAmatch is, short and simple, a sales lead generator. A feature on the Outdoorsy dashboard (Dashboard > INSTAmatch), INSTAmatch …

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Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be …

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INSTAbook is an Outdoorsy feature that allows your renters to reserve your RV immediately, without requiring preapproval. This is a great …

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It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly …

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First off, congratulations. Once you have logged in to your dashboard at www.ca.outdoorsy.com, you’ll see your rental request and …

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There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be …

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If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great …

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Feels kind of like welcoming home a new baby, right? Lest you get too emotional, remember the task at hand. Do a thorough walkthrough and …

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Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. …

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An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies …

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Outdoorsy allows owners to choose among three standardized cancellation policies — Flexible, Moderate, and Strict — that we …

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Someone who signs up at Outdoorsy.com. Members can sign up directly by email, Facebook, Google, or indirectly by starting an RV listing …

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This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this …

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First off, congrats on the successful rental! If you have no additional charges, such as mileage or cleaning costs, and want to to release …

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Go to www.ca.outdoorsy.com/list-your-rv to start the listing process. If you have any questions feel free to reach out to our support at …

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Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. …

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Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, …

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Our community thrives on transparency, honesty and accountability. That’s why we try to collect as many ratings and reviews as possible to …

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Build a good foundation with your renters from the start by getting to know a little about them and giving them the resources they need to …

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Charging for excess distance is simple through the Outdoorsy platform. If you know prior to your renters booking that they plan on …

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You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both …

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We’re a company of passionate people unlocking the outdoors. When you want to rent an RV with us, you won’t be renting a bland RV from …

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If a refund is due because of a cancellation of a booking by either the renter or owner, this will automatically happen once the rental is …

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A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if …

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Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can …

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The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help …

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Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special …

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A DMV check is required by renters in order to drive an RV. Before booking an RV, a renter will be prompted to upload a photo of their …

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So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your …

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Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund …

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Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for …

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A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including …

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You can drive in the Canada if: * You hnew a valid drivers license or driving permit from another country * Your overseas license or …

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The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays …

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The IRS requires Outdoorsy to send out 1099-K forms to every owner who uses our service and makes 200+ transactions and $20,000 or more in …

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If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are …

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While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a …

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Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this …

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Yes, any reservations completed for vehicles registered in Canada will be charged and paid out in CAD, even if you travel into the US from …

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Additional drivers may be added to the trip if they are verified drivers within the system. For a driver to be verified, they must also …

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There are many different services that owners offer at an extra price. Cleaning fees, pet fees, additional camping gear, surf boards, …

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When you first list your RV on Outdoorsy, you’ll probably be asking yourself about the amenities you ought to provide your renters. After …

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Great photos and a friendly, informative profile page will work magic for your business. Here are some tips to consider: Take Great Photos

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Yes, many owners offer accessories such as kayaks, canoes, bikes, scooters, ski equipment and other outdoor adventure gear. (Some will …

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