2018 Heartland Elkridge
2018 Heartland Elkridge
Fifth wheel with four slides and a. gigantic bunkhouse in the back with your own separate bathroom and 40" tv
Rent my Generator
2016 Jayco Eagle
About the host, Vincent
Fantastic camper and great service! Vincent is very responding, and his RV is absolutely stunning!
Very nice & clean RV. Vincent was great delivered the camper, set it up, and picked it up.
Thanks for the great review! You guys were such a pleasure to work with! :-)
Vincent is a wonderful person. However due to the entire sanitary issue of not even cleanliness at this point it’s sanitary condition. It does look like he keeps his personal items in the camper. When we open closets it was such a mess we found personal underwear and items. We started cleaning the Keurig and it was so nasty the beds were very thrown together with basic linens the beds were made but there was dog hair on them. And then I had a medical reaction. There is so much more that I just don’t even wanna go into other than to say this was a very sad and horrible and unethical situation the way all of this came about. After we close down The trailer and put the keys in a safe location I then informed the office what happened I informed outdoorsy I informed Vincent that we were departing. I would encourage anybody if you do rent make sure you go through the cleaning record to see that he’s actually had a professional company cleanse it and sanitize it I did not get that. he never offered he just told me yes it’s clean but it was not clean the upholstery the carpeting all of that needs to be pulled out and either new furniture or recovered. He explained that he has three children and two or three dogs. And it was very evident. This was a supposed birthday event and it was such a horrible experience. On top of that I tried to come to a agreement with what I had paid for the trailer and Vincent wasn’t even willing to work in anyway for a refund. So I’m having to go through Outdoorsy and there legalities. I am so sorry that this happened to me and I don’t want this to happen to anyone else there is another rental company I believe called Kissimmee rentals I actually was able to see one of theirs while I was on property and it was absolutely immaculate with the cleaning and sanitizing done by a professional company. I would not use Outdoorsy ever again it was a horrible and sad decision. And I’m so sorry Vincent is not willing to even work with me on any kind of a refund. Aside from the issues of his RV Vinson was a great communicator and was willing to help with information other than that everything else was unacceptable. I feel extremely taken advantage of and it’s horribly sad that I have to go in the direction I have to. I pray it’s different for the next guest. Please be careful make sure that he shows you the documents of cleaning and sanitizing from a professional company and double check it. As for me I will never rent from Outdoorsy ever again. In some of the photos because my camera wouldn’t zoom correctly so that you could see the detail and sanitizing wasn’t there but open up your photos you can see it much better. I didn’t even mention the sewer with the methane gas. We’ve had many RVs in the past so we know what it’s like to keep it safe and clean and that’s when we all had to get out of his RV. The fumes were really bad we had to open up the door and get out. I noticed it when I tried to use the bathroom 1 time only and when we opened up the water in the kitchen sink. I know how to clean a sewer tank and both my mother and I could see that it had not been done correctly.
This is currently in dispute through outdoorsy and once it is resolved I will happily update this reply with the outcome. The camper was very clean but it is also used... Carpets have been vacuumed and even shampooed but stains happen... it is a camper... I tried to work with you by offering to come by when you reached out to me to tell me about your allergy issue despite the fact that the camper is pet friendly and you asked me to bring your golden retriever with you... You refused and decided to check out early despite my attempt to come by and correct the issue... when I did come by after I was asked by Disney to remove the camper since you checked out early I took a video of the camper in the condition it was in and there were no smells that you describe or any issues. The "personal items" were there for your convenience that I include for renters such as ROKU tv, lanterns, utensils, sheets and more. The white stained sheet you took a picture of was under the sheet and it is an antimicrobial mattress cover for your protection which was washed but has been stained by other kids however that is an added layer of protection for you due to COVID... If there were any of my kids clothes it was because they got mixed in the laundry when I washed fresh sheets for you... I'll also add that you have been rude and unreasonable throughout this process.... so owners beware... do not rent to this woman. You went with me because I was pet friendly and had 5 star reviews and you also almost had to cancel and reached out to me to work with you and I said I would be even more flexible than what was required of me because I wanted to ensure you had a great time... unbelievable! Good luck
9 Photos submitted by Miss leslie B.
Great camper . We enjoyed it very much and would rent again
Camper was absolutely perfect. It was stocked with everything we needed from sheets to cooking utensils. Vincent met us at the camper and it was all set up and ready to go when we got there. I had a few questions on how to work the TV and stove and when I texted Vincent he responded instantly.
5 Photos submitted by Melissa G.
Super helpful for a first-time RVer. Great RV that is spacious, modern and has tons of amenities. Vincent was great explaining how to use everything and including a lot of equipment and accessories available to us. I highly recommend renting this RV from Vincent.