30' Grand Design Transcend 247BH

Unfortunately this trip started off bad and never really got any better. The initial staff at sand highway was polite and had the trailer ready upon arrival. The trailer initially was listed as a 24ft travel trailer which I selected for the size of my truck. Now my inexperience did not notice the size difference. However their staff fitted my 1/2 ton truck with a hitch and ani sway bar. And sent me on my way after a walk through. In town the unit pulled perfect. Upon getting home to pack we noticed a very rancid smell we thought was from the a/c having just turn on we payed it no mind. Once on the freeway however there was a very scary problem. The 24 ft trailer was actually 29ft plus and would not stay behind the truck. The trailer swayed outside the lanes and I was forced to drive no more than 50mph. This made for a continued fight to keep the trailer in line and safe for the two plus hour drive to our destination. Once there we noted the smell again ! It was later discovered the rancid smell of rotted something was coming from the refrigerator any time it turned on the keep cool. Needless to say this made spending any time inside the camper near impossible. And insult to injury the smell was worse anytime we prepared a meal as the fridge was being opened more causing it to run. It was so bad I even attempted to stuff dryer sheets in the vent to help mask the smell but no such luck. We also noticed that the door to the trailer would not close properly and in fact some point in the night the door actually came open. My wife found it halfway open the next morning when she woke up. The trip home was just as stressful with the trailer and the added wind was no help either. Upon returning the unit I disclosed all the issues and they were apologetic. They already knew about the door and had attempted to fix on another instance but made no mention at check out. When I mentioned the length issue the employee I was talking with actually tried to tell me that the manufacturer said this was a 22ft trailer. I then pointed out the stamp on the tongue that stated 29ft 11 inches. And that she I physically measured the trailer itself was over 25 ft. ( it was later that same day the actual listing description online was changed to say 26ft ) their solution was a 10% discount which they took off of only part of the rental fee and not the entire fee. They did eventually give me another 10% discount for the issues.

The pickup was thorough, professional and friendly. Our daughter and her family loved the trailer and the four of them were more than comfortable. We spent 8 nights traveling from Scottsdale to Zion, Lake Powell and the Grand Canyon for Thanksgiving. The drop off was efficient and friendly.