HELP   //   For Owners (US)

How does the claims process work?

Life on the road means the occasional bumps and bruises for your rig, but Outdoorsy works hard to make sure we get your vehicle ready for its next adventure as quickly as possible. Here’s a look at our step-by-step process to make your claims experience seamless and easy: 

Step 1: Filing a Claim

 

You can file a claim simply by logging into your Outdoorsy account and heading to the booking details for the corresponding trip. Scroll down to the “Protection” section and click the “Start your claim” button. Claims need to be filed within 48 hours of your rig returning from a trip.

 

 

Be sure to get the following required documents ready, as your claims representative will ask for these after you file: 

  • Pre-trip and post-trip photos;

  • The departure and return forms;

  • Your most recent 90-day inspection document

Step 2: Gathering Information

 

Our claims team will ask for any other pertinent information to move forward with your claim. This includes:

  • A statement from your renter;

  • Any other evidence that is required;

  • Proof of ownership (e.g., registration, title)

Step 3: The Estimate

 

While our claims team is gathering information, our appraisal team at RVBetter will do the heavy lifting for you. They’ll contact you within 24 hours of filing your claim to get photos of your rig, including the damage, and usually complete the estimate within 3-4 hours of getting these pictures. We’ll be in touch once we complete step 4.

Step 4: Confirming Coverage

 

We’re almost there! Your adjuster will review the statements, documents, photos, estimate, and all other necessary information to confirm it’s a covered loss. You can find the policy language here. 

Step 5: Payment

 

Hate waiting for a check? We make claim settlements a breeze with direct deposits. We’ll notify you via email once your payment is ready. Simply follow the instructions to enter your bank information, and it’ll arrive within 24-48 hours. 

Step 6: Closing the Loop

 

Once you have payment in hand, we’ll charge the renter their deductible and handle any other outstanding issues that might be present (e.g., if a third party is involved). Feel free to take your estimate and payment to any shop of choice to get the repairs started. 

Step 7: Post Claim Follow Up

 

If your repair shop requests a supplement, this simply means that they need additional time and/or expense to complete the work. They can request a supplement by using the instructions on the first page of the estimate.