This was our first time in an RV and my husband and I had a wonderful experience. They took us through the entire working of things, and we even did a test drive with them to get familiar with the vehicle. The instructions were great! We had a few questions regarding working various things in the RV along the way and the responses were prompt and positive. We loved that they offer pick up and drop off services at the airport. I highly recommend them for your next RV adventure!