2015 Leisure Travel Mercedes

We had a great week exploring Sedona and Prescott AZ. The motorhome was clean and functioned well. Justin provided good instructions on the walk-around and was available for calls when I wasn't smart enough to figure out how something worked. All in all a very good experience.

Justin was very flexible and accommodating and easy to work with. His RV was easy to drive and we had an excellent time.

I strongly advise against renting from Justin Burlingame. After barely giving us any instructions on the RV we rented from him last August, he told us to have fun and "enjoy the journey." We were supposed to have enough water to at least get through 2 days, yet what he supplied ran out on the first night, and for the rest of our camping trip, we had to use the public facilities to go to the bathroom and shower. The luxury of having our own bathroom was a large part of the reason we rented an RV in the first place, so not having use of water beyond 3 quick showers and a couple uses of the toilet (literally) was pretty disappointing.

We also asked Justin if he recommended extra propane just in case, which he did not. And then we ran out in 100+ degree heat. So A/C was not an option (another reason we got the RV in the first place as we were going to the desert).

Once we returned from our trip, we texted Justin that the RV was parked outside (as agreed upon). We asked him to please let us know when he came to pick it up, and if there were any issues. We were sitting in the backyard, and never heard from Justin after he picked up the RV. Then, he messaged days later saying there was an issue, but not specifying what it was.

Outdoorsy then charged us $800 (on top of our rental cost which was already paid in full). Even after messaging Justin asking for details and what the problem was, he didn't respond. Weeks later, Outdoorsy asked for our pictures of the RV post-trip. We didn't hear anything, then FOUR MONTHS later, were finally able to speak to a representative who explained that Justin was claiming we caused damage to his RV.

In January (we rented in AUGUST), Outdoorsy billed us another $1,200 to hit the $2,000 insurance deductible that they force you to get. And in January (FIVE MONTHS AFTER OUR TRIP), we got details of the claim. The damage that Justin claimed we incurred were scratches ... the kind that were so light we could barely see them ... and the kind that could be easily fixed with some buffing and paint. Yet the repair quote we received included a whole range of other repairs to the RV, including replacing the entire door! And the quote included a labor cost of $1,575!!! Again, we were only responsible maybe for some light scratches.

In the photo section, you can view the entire ludicrous repair quote. The bottom line is that Justin took advantage of us and, after choosing not to inspect the RV with us upon pick up, and not responding to texts or providing any information about the (later) reported damage, he used us to pay for a multitude of renovations to his RV.

Adding insult to injury is the fact that we pre-paid for an entire tank of gas. The gas was half empty when Justin delivered it, and we had to pay over $100 to fill up the tank. So he ripped us off there too. AND, there was waste in the bin when dropped off, the bathroom was dirty with smears all over the mirror, and he arrived later than the agreed-upon time.

Beyond Justin's fraudulent and insidious claim, robbing us of an extra $2,000, Outdoorsy's handling of the matter was also unacceptable. The lack of communication and timeliness exacerbated everything to the point that we were past the point where we could dispute the charges with our credit card company.

Do yourself a favor and don't rent from Justin.

It was our first trip on an RV, and it was an amazing experience! Justin thought of all the little details to make the trip as comfortable as possible. We will definitely rent from Justin again!

Great experience! It was perfect for 2 adults and 1 or 2 small kids. It drove nicely. Justin was responsive. Easy to use for first time RVers.