General Restrictions & Policies
The minimum rental age is 25 years. All drivers must be at least 25 and present a valid driver's license prior to leaving with the RV. (See Damage Not Covered by Insurance.)
Mexico: Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th.
Alaska: Traveling into Alaska is permitted but Martin RV Rentals must be advised at the time of the reservation.
Other: Traveling on private, gravel, or logging roads and other nonpublic roads, beaches etc. is prohibited. Martin RV Rentals holds the customer fully responsible for any accidents or mechanical breakdowns occurring in a travel restricted area. Insurance coverage will be void in the case of a violation.
Pets are allowed for a $500.00 fee. Renter is responsible for the cost of any damage caused by pets. All pets must stay in a crate when in the RV. Cleaning fees will apply*starting at $75.00 dollars an hour if obvious signs of pet related damage or fur and/or pet dander is found in the unit.
Smoking is NOT allowed in any RV. If evidence of smoking is found, including the smell of cigarette smoke or wood smoke, there will be a minimum charge of $750.00* for cleaning and deodorizing the RV.
Martin RV rentals reserves the right to track all units using GPS. We may at any time shutdown any vehicle being operated in an unsafe manner. Any damage caused to the GPS tracking device will be the responsibility of the renter.
Responsibilities of Renter
The cost of propane, gasoline and oil are not included in your rental and Martin RV Rentals does not assume responsibility for estimates of consumption. All vehicles will be ¾ or fuller of gasoline and ⅔ or fuller tank of propane when you pick up the RV. The customer is expected to return the RV with tanks at the same level or higher. If the RV is returned without proper amounts, you will be charged* $5.00 a gallon for gasoline and 3.99 a gallon for propane.
NOTE: Martin RV Rentals reserves the right to change gasoline and propane charges at any time without prior notice based on the current rates. It is best to return your RV filled to the same level it was received, or you may call Martin RV Rentals to determine the current rates.
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refill and authorized repairs will be reimbursed upon return of the RV and presentation of all receipts. We do not reimburse for oil changes on motorhomes. It is the driver's responsibility to operate the RV and exercise all caution possible.
For repairs exceeding $50.00, the customer must call Martin RV Rentals to obtain proper authorization. Unauthorized repairs above $50.00 will not be reimbursed. Receipts must be presented to Martin RV Rentals for reimbursement. Customers will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Customers are required to cooperate fully to remedy any problem.
If authorized repairs are made, all replaced parts must be returned to Martin RV Rentals upon return of the rental unit.
If renters RV vacation is interrupted by an automotive mechanical breakdown for more that 12 hours after reporting the breakdown to Martin RV Rentals, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to $25.00 per person per night, and car rental up to $50.00 per day per motorhome to a maximum of $1,000.00 per tour. Receipts for all incurred expenses must be present for a refund.
Your location at the time of breakdown is not our responsibility. Breakdowns in state parks, races, sporting events and concerts etc. are not covered by the above reimbursements and you are responsible for all repairs, towing, related expenses and late charges. We assume no liability if you're in a remote area or experience a failure on a holiday, weekend or after 5pm and before 9am on weekdays.
Defects on generator, air conditioning, microwave, water heater, slide out malfunction, water pump, furnace, auxiliary batteries and dash air conditioning are partially covered with an allowance of $15.00 per day, per item up to $100.00 a day with maximum $400.00 per tour.
Defects on TV, DVD, GPS, radio, cruise control, interior lights and awnings are not covered and not subject to a refund or allowance if one or more of these items fail during the rental.
Although we will do all we can to get you back on the road as quickly as possible, we will not be liable for incidental or consequential damages due to mechanical breakdowns. If you miss an appointment or due date because of a vehicle failure, Martin RV Rentals will not be responsible for loss of income, time, space, travel, reservations or transportation back to the rental center.
The customer is responsible for the rental from the time he/she takes possession of the RV until it is returned to Martin RV Rentals, or until Martin RV Rentals authorizes its release to a third party. If the customer abandons the vehicle, they are responsible for all losses as a result, including but not limited to return fees, damage, and vandalism.
From November 15 thru March 15, rental units are winterized. RVs must be used with extreme caution during this time. The RV can be operated, but if the water system is used it must be re-winterized. The fee* for winterization is $39.99. The customer is fully responsible for the unit and any damage that may be caused by allowing the unit or systems to freeze.