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We love to help.

Help And Support

Outdoorsy is the largest and safest community-driven RV marketplace for renting RVs directly from local RV owners. We don’t own a fleet of i…
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Delighted you asked! We like to tell our stories visually, so check out this blog post about the founders .
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, travel…
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You can list your RV for rent on Outdoorsy.com to make money while you’re not using it. Beats the heck out of collecting dust, and creating…
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We could list a million and one reasons, but here’s our top five: Save money! RVing is a cost-effective way to see the country. Travel like…
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We take the stress out of RV rental by offering 24/7 emergency roadside assistance and technical support for all rentals in the US and Canad…
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Go to Outdoorsy.com and list your RV Join the Outdoorsy RV Host Community on facebook, and find hosts’ stories and tips on our blog Rent an…
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Have a question? Our customer support representatives are available to answer them! If you need an immediate answer, write a message using o…
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Our customer support team is ready for even the toughest questions. Here’s how to reach us: Start a live chat at the bottom right corner of…
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Yes, your personal policy will cover your vehicle for your personal use, but does not apply when your vehicle is being rented out. If anythi…
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If your vehicle does not qualify for liability coverage, your guests will need to obtain an insurance binder from a third-party insurance co…
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Some terms and definitions you might find useful while using Outdoorsy. Additional driver The trip owner can invite their partner, friends,…
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Roadside assistance is currently included in eligible bookings with a purchased Outdoorsy Protection Package at no additional charge. If the…
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As an owner, you’ll need to reach out to your roadside assistance service provider to see what their policy covers. Roadside assistance is c…
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Roadside assistance is currently included in eligible bookings with a purchased Outdoorsy Protection Package at no additional charge. If the…
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Outdoorsy Roadside Assistance helps renters avoid this kind of a headache! Even if the renter didn’t opt-in to service though, they can stil…
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Do you like to make money in your downtime? Thought so. Outdoorsy makes it easy for you to earn up to $30,000 a year renting your RV to peop…
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To see how much you could make, check out our listing calculator .
There is little letting go that has to happen for all of us! But remember, many of these RVers are just like you—either looking to rent befo…
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When folks look at listing an RV on Outdoorsy, they usually have these questions floating around their minds: Am I allowed to decline potent…
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Yes, many trailer owners on Outdoorsy also offer a tow vehicle with their rental. To do so, we recommend that you add your vehicle as an add…
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Yes, other than being able to list an RV or trailer, many hosts offer accessories such as kayaks, canoes, bikes, scooters, ski equipment and…
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Great photos and a friendly, informative profile page will work magic for your business. Here are some tips to consider: Take Great Photos P…
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When you first list your RV on Outdoorsy, you’ll probably be asking yourself about the amenities you ought to provide your renters. After al…
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Outdoorsy is free to join. You don’t pay us a thing unless you stand to make money, too. Once a guest books a trip with you, they pay Outdoo…
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The security deposit is the magical money set aside to cover you should something go wrong. You decide how much this refundable deposit shou…
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For our full Owner Protection Policy, please click here. Outdoorsy is the only peer-to-peer RV rental platform to provide commercial insuran…
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Build a good foundation with your renters from the start by getting to know a little about them and giving them the resources they need to t…
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First off, congratulations! Getting your first booking request is exciting but it can also be a little intimidating. The idea of renting you…
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Meet, greet, smile and high five. Then dive right into the RV Departure Form . Run through the steps to make sure your guests know how to op…
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If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great out…
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Nothing stinks quite like a broken-down vehicle during a road trip (okay, maybe roadkill). Luckily, Outdoorsy provides all renters with the…
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Most likely. In general, any and all income you earn is taxable. That includes the income you earn on Outdoorsy, unless you’re exempt under…
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There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the u…
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This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/d…
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Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything you’ve told…
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First off, congrats on a successful rental. And, nicely done inspecting your vehicle for damage. If you have no additional charges, such as…
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Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on the…
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This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go…
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Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners suggest…
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Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. Some…
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It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if…
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So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your Outdoorsy…
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Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund witho…
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Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example,…
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Planning a trip is an exciting time. But, you’re smart to pay attention to the finer details before making any commitments. That includes th…
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Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If…
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If you cancel a reservation, your refund amount is determined by: Your host’s cancellation policy. How close you are to starting your trip.…
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Effective February 2, 2026 This policy applies when a Guest cancels a confirmed booking. If a Host cancels a booking, the Guest receives a f…
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While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a o…
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A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if t…
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Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual…
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Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typ…
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Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this about…
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Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special lice…
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Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be dependent…
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Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, cl…
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Our community thrives on transparency, honesty and accountability. That’s why we try to collect as many ratings and reviews as possible to g…
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There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be pu…
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You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both pi…
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The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays the…
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When you meet with your renter for the first time, there’s a LOT to talk about. So we’ve made this a RV Departure Form as a checklist to hel…
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It’s easy to forget all the little things that go into preparing your RV for rental, but the attention to detail will be much appreciated. R…
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Completion of the RV Return Form is mandatory for a deposit dispersal, so don’t skip this step! When your renter returns with your RV, take…
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Last revised: March 27, 2023 Thank you for your interest in Outdoorsy! PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTAN…
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Last Updated: March 11, 2020 Outdoorsy, Inc., Operating as Outdoorsy, (“ Outdoorsy “, “ we ” or “ us “) provides this Privacy Policy to info…
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Yes, any reservations completed for vehicles registered in Canada will be charged and paid out in CAD, even if you travel into the US from C…
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Charging for excess distance is simple through the Outdoorsy platform. If you know prior to your renters booking that they plan on traveling…
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An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies requir…
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If a refund is due because of a cancellation by the guest or host, it’s automatically released back to the guest’s payment method on file —…
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Someone who signs up at Outdoorsy.com. Members can sign up directly by email, Facebook, Google, or indirectly by starting an RV listing and…
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An Outdoorsy member who publishes an RV listing on Outdoorsy.com
An Outdoorsy member who requests a booking from an RV Owner.
A team is comprised of helpful educators on the Outdoorsy staff and owners who are volunteering as mentors to help other owners. The goal of…
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The Outdoorsy customer support team helps all RV owners and renters on the platform — by chat, email, or phone. Have a question? They’re you…
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Verified drivers have undergone Outdoorsy’s driver verification process and are now approved to drive vehicles on the platform.
Additional drivers may be added to the trip if they are verified drivers within the system. For a driver to be verified, they must also uplo…
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A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including date…
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There are many different services that owners offer at an extra price. Cleaning fees, pet fees, additional camping gear, surfboards, bicycle…
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Seasonal rates is what the RV owner community often refers to as the practice of raising rates in the months where there is greater demand.…
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We’re a company of passionate people unlocking the outdoors. When you want to rent an RV with us, you won’t be renting a bland RV from some…
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Listing your rig on the Outdoorsy platform is free. In fact, you don’t pay anything until we pay you. Below is a detailed explanation of the…
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The RV bug is catching on with everyone, everywhere. Outdoorsy draws all types of renters—from young millennials to retired couples, interna…
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This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this inform…
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We encourage all of our owners to adjust rates for weekly and monthly rentals; this encourages longer term rentals at discounted rates. We c…
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You can add or edit your payout methods in your profile on Outdoorsy.com. Go to Account Settings Select Payout Preferences Choose “Connect a…
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Your profile is a great way for others to learn more about you before making any rental reservations. The more information you provide, the…
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As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical systems,…
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It’s a good idea to go through our Renter Pre-Arrival Checklist , which includes the simple tasks you should complete before your renters pi…
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Above all, it’s important to be communicative and transparent with your guest so they know exactly what’s happening with their deposit. Here…
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When you complete the rental process, we ask that you please complete a thorough interior and exterior walkthrough with the renter. Take det…
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Instant Book is an Outdoorsy feature that allows guests to automatically confirm booking requests for your vehicle and submit payment detail…
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Smart Match is, short and simple, a sales lead generator. In the Host Dashboard > Listings > Smart Match ), Outdoorsy connects you with gues…
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Yes, so long as: You had at least $5,000 in total reportable payments in 2024. Or, Outdoorsy withheld taxes from your payouts for some or al…
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Aside from the driver verification process, social media is a good way to get a feel for the guest. Ask if they’d like to share their profil…
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Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete un…
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Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make sur…
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This can vary, you want to make sure that you are pricing your RV so that you aren’t losing money with a rental, understand the time it take…
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Host service fee The host service fee for bookings is a percentage of the booking total. This applies to each booking. The booking total inc…
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Feels kind of like welcoming home a new baby, right? Lest you get too emotional, remember the task at hand. Reach out to the renter the day…
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If anything changes with your original trip dates, either prior to or during the trip itself, contact the host immediately to get their appr…
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We get that renting out your RV can be both an exciting and scary decision — that’s why we go above and beyond to give you maximum protectio…
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Paying and communicating through Outdoorsy helps ensure that you’re protected under our Terms and Conditions , cancellation and refund polic…
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Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accident, medi…
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When looking forward to your vacation the last thing you want to do is think about something going wrong. Still, even the best-planned trips…
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With Outdoorsy’s Refer-a-Friend program, you can share your passion for travel while earning Outdoorsy credits! Outdoorsy credits can be app…
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Interior Damage Protection provides coverage for accidental damages to the RV interior while it’s parked during a guest’s trip. I’m the gues…
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A photo is worth a thousand words, which is why it’s important to upload the right dimensions on your listing. An image 900px wide x 600px h…
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As you know, Outdoorsy is always focused on driving more bookings for our owners through strategic partnerships. Over the past few weeks, we…
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CATEGORIES
“I sent you an email.” “I didn’t get it.” We all know how this conversation goes. The real person to blame is actually not a person at all—i…
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As part of Outdoorsy’s efforts to reimagine the way people access the outdoors, we’ve added the ability for RV Hosts to offer delivery and s…
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CATEGORIES
Did you know that Outdoorsy allows owners to create personalized discount codes for their RV rentals? This tool can be super helpful in incr…
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What is a service animal? Service Animal: A dog that is individually trained to do work or perform tasks for the benefit of an individual wi…
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CATEGORIES
This policy helps us preserve a positive booking experience for our renters. If you are an owner and want to cancel a reservation, the follo…
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CATEGORIES
No purchase is necessary to enter or win. A purchase will not improve your chances of winning. This competition (the “Competition”) is gover…
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Outdoorsy includes windshield coverage in all of our protection packages. Renters purchase these packages to cover the rented vehicle during…
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One of the benefits of renting through Outdoorsy is the opportunity to review renters. This is valuable to ensure all owners have a good exp…
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RV rentals in the U.S. are typically subject to two types of taxes: income tax and transactional tax (sales tax, motor vehicle rental tax, e…
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As an owner, we suggest you inspect your rig before and after every rental. We also require a more technical inspection every 90 days. Owner…
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CATEGORIES
It’s always a good rule of thumb to take a safety-first approach in any vehicle. That’s why all states require seat belts for every passenge…
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Peace of mind can be hard to come by these days, but you can find it easily by purchasing the Premium protection package while renting throu…
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Updated August 7, 2020 These are unprecedented times, which will continue to develop on a daily basis. We want to provide you with as much g…
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To submit a claim, you’ll need to take pre-trip and post-trip photos and upload them to the app. Along with the photos, you’ll also need bot…
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Outdoorsy hosts carefully curate each listing, but in rare cases, you may discover an issue when picking up the RV. If any item listed below…
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CATEGORIES
Purchasing gift cards Outdoorsy gift cards can be purchased directly on our site via this page . Redeeming gift cards To redeem a gift card,…
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Overview and declarations information Outdoorsy coverage is unique in that both the host and guest are protected when trips are booked with…
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Overview and declarations information Outdoorsy coverage is unique in that both the host and guest are protected when trips are booked with…
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Keeping your calendar up to date is a vital part of being the best Outdoorsy owner you can be. Having to decline requests due to your calend…
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CATEGORIES
We know that you work hard to provide renters with the best experience possible, so we want to make sure you’re reaping the rewards! What’s…
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What makes setting up your listing so fun is that they are totally customizable. Do you know of a big event happening near you that will cau…
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Outdoorsy has made date changes an easy experience for both hosts and guests. If the renter has asked to extend their trip after they have p…
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Outdoorsy owners are able to send over a customized quote to any renter on the platform. Sending over a quote is a great opportunity to acco…
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CATEGORIES
You’ve got a confirmed booking! Your renters are about to arrive and head off on their adventure. Before they depart, it’s required that you…
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One of the most important steps during the reservation process is getting the guest to go through the driver verification process. Unless a…
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Outdoorsy works hard to ensure that all members are safe, insured, and qualified to drive. Becoming a Verified Driver is a required step to…
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Wondering if you have to lose out on upcoming rental revenue? The short version is likely not! Simply follow these steps to see if your next…
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CATEGORIES
The Best Protection Packages Outdoorsy is proud to partner with Assurant, Mobilitas, Lloyd’s of London, and International Medical Group to p…
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When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel nor a rental car company. We get it! Alignin…
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CATEGORIES
Before you get your first rental request as an Outdoorsy host, there are a few things you should consider to make sure you’re ready to roll.…
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CATEGORIES
The paperless handoff is here! Gone are the days of printing and signing paperwork. Now, you can take your key exchange digital using your O…
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Depending on which jurisdiction your RV is rented out from, you may be liable to collect and remit certain transactional taxes to various go…
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Almost 70% of damage reported for rented vehicles on Outdoorsy took place in the blind spot behind the driver’s side of the vehicle. How can…
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If you’re wondering what it takes to be the best Outdoorsy host you can be, we have the answers. And, we’re more than happy to share. Access…
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Outdoorsy claims are initially settled with a preliminary estimate based on photos. Once you take a vehicle in for repairs, the shop may fil…
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Following are the restrictions around what content a host can post as part of their listings Listing photos that have any of the below conte…
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If it meets all the requirements , you bet! In fact, Outdoorsy is now the only major RV rental platform that covers vehicles older than 15 y…
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Guests pumping the wrong fuel type in an RV causes about $1 million in claims every year. Not only does it damage the vehicle, it also cause…
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CATEGORIES
Rental mishaps are uncommon, but as the saying goes, accidents do happen. The good news? There are ways they can be avoided! Here are the 7…
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As you probably know, Outdoorsy conducts a verification process for each guest to help ensure only qualified guests can book. And although O…
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CATEGORIES
The federal government imposes tax reporting requirements on companies like Outdoorsy. This means we must notify the Internal Revenue Servic…
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The amount on your 1099-K represents your tax liability as defined by the Internal Revenue Service (IRS). The IRS requires Outdoorsy to base…
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If you’d like to track the location of your RV rental, you can sign up for GPS tracking from our partner, Zubie. Zubie offers: GPS devices f…
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OFFICIAL CONTEST RULES Outdoorsy Get Outta Here Project Terms and Conditions NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(…
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You can update your credit card in your account at anytime. If you have a trip booked, be sure to update your card on your trip page. Otherw…
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Published Jan 12, 2023 Calling all Outdoorsy hosts, charging for extra miles and generator hours just got easier. Just look for the Record m…
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The best place to advertise your vehicle listing? On your vehicle! That’s why we’re happy to offer free (while supplies last) ‘Rent me on Ou…
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Every year, thousands of people converge on Nevada’s Black Rock Desert for the annual Burning Man festival. There, “artists, makers, and com…
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Last revised: February 1, 2026 PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS,…
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OFFICIAL CONTEST RULES NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S). A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNI…
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Sponsors: Outdoorsy, Inc. (“Outdoorsy”) and MHC Property Management, L.P. (“ MHC ”) MHC will offer $50 off its RV retail site rates at its R…
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If you’re tired of managing your listing’s availability with different calendars for each platform, we can help. Calendar Sync allows you to…
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At Outdoorsy, our goal is to create the safest, most secure peer-to-peer marketplace for lovers of the great outdoors. That’s why both hosts…
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UPDATE: Thank you for your interest, but this program is now closed to new applicants. We will update this page and announce publicly if we…
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UPDATE: As of July 2025, Roamly Weather Coverage will no longer be offered to purchase with Outdoorsy bookings. We apologize for any inconve…
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You’ve booked an RV and are getting stoked for your camping vacation – hooray! Now, let’s say you want to change your payment method after y…
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When do my stay listings get unpublished? You can unpublish your stay listing right now or block your calendar so that no further bookings c…
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OFFICIAL CONTEST RULES NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S). A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNI…
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OFFICIAL CONTEST RULES NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S). A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNI…
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