
<p>Calling all Outdoorsy hosts, charging for extra miles and generator hours just got easier.</p>



<p>Just look for the Record mileage and generator button on the Bookings page for the trip. This appears 2 days before the trip begins.</p>



<p>You’ll enter your mileage and / or generator readings twice.</p>



<ul><li>Enter your starting miles and / or generator hours before the trip begins.<ul><li>Take photos of your odometer and generator meter, as well.<br></li></ul></li><li>Enter your ending miles and / or generator hours when you get your vehicle back.<ul><li>Take photos again.</li></ul></li></ul>



<p>Once you enter the ending values, we’ll calculate any overage charges for you. You’ll see a breakdown of what the guest owes, based on the mileage and generator settings for your listing. At that point, you can decide whether to charge the guest or not.</p>



<p>To charge the guest, select the Process overage fee button. We’ll charge the guest’s payment method on file.</p>



<p>If you allow unlimited mileage and generator hours for a listing, you will not see anything about this new process on your Bookings pages.</p>



<p><strong>No more calculating overages yourself</strong></p>



<p>This new process gives you a fast way of seeing whether your guest used more miles or generator hours than what their rental included. And, an easy way to charge for it.</p>



<p>You can now stop using the Collect extra fees process to charge the guest’s security deposit for mileage and generator overages.&nbsp;</p>



<p>The new process also gives your guests better transparency into how many extra miles and / or hours they used. And, how much they paid for any overage.</p>



<p><strong>Reminders</strong></p>



<ul><li>You have 7 days after a trip ends to collect extra mileage and generator hour fees.<br></li><li>Charging for extra miles and generator hours is optional. If you decide not to charge the guest after seeing the overage, perhaps because it’s really low, simply ignore the Process overage fee button.</li></ul>



<ul><li>You can set both your per-day usage limits for mileage and generator and the cost for going over. To adjust your settings, go to your listing and:<br><ul><li>Select Pricing from the left-hand menu if you’re using the website.<br></li><li>Select Mileage charges or Generator charges from the menu if you’re using the app.</li></ul></li></ul>


Now it’s easier to charge for extra miles and generator hours


<p>You can update your credit card in your account at anytime.</p>



<p>If you have a trip booked, be sure to update your card on your trip page. Otherwise, you can update it in your account settings.</p>



<h3><strong>Add a new card for a trip you already have booked</strong></h3>



<h5><em>If you already have a trip booked and you’d like any upcoming charges to go on a new card, use these instructions.&nbsp;</em></h5>



<p>Be sure to do this when logged in to the desktop or mobile website. This functionality is not yet available on our iPhone or Android apps — sorry about that.</p>



<p>From the My account dropdown in the upper right, select Upcoming trips. </p>



<p>Select the trip you need to update the card for. Then, scroll down to and expand the Payment &amp; cancellation section.</p>



<p>Under Payment details, select Change payment method. Then, open the dropdown and select Add payment method.</p>



<p>Once you’ve added your card, any upcoming payments for the trip will go on your new card. The card will also be saved to your account.&nbsp;</p>



<h3><strong>Add a new card to your account</strong></h3>



<h5><em>If you don’t currently have a trip booked and just want to update your saved credit card, use these instructions.</em></h5>



<p>On the desktop or mobile website, go to the My account dropdown and select Settings. From the mobile app, go to your Profile and select Settings.&nbsp;</p>



<p>Then, select Payment methods. From here, you can add a new payment method or remove an existing one.</p>



<p>And, now, you’re ready to go RVing! Thanks for being Outdoorsy.</p>


How do I update my credit card?


<h2>OFFICIAL CONTEST RULES</h2>



<p>Outdoorsy Get Outta Here Project Terms and Conditions</p>



<p>NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S).&nbsp;</p>



<p>A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.</p>



<p>This contest (the “Contest”) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States and Canada (excluding Quebec).</p>



<h3>Contest period</h3>



<p>The Contest begins at 5:00 pm Central Standard Time (CST) on May 23, 2022 and ends at 11:59 pm (CST) on September 5, 2022 (the “Contest Period”). During the Contest Period, Outdoorsy will select weekly potential winners (see “How to Enter” and “Winner selection and notification” for details on additional requirements regarding entry timing and winner selection process during the Contest Period. Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.</p>



<h3><strong>Sponsor</strong></h3>



<p>Outdoorsy, Inc. (“Outdoorsy”).&nbsp;</p>



<h3>Eligibility</h3>



<p>The Contest is open to residents of the U.S. and its territories, the District of Columbia, and Canada (excluding Quebec) who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.</p>



<h3>Agreement to official rules </h3>



<p>By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy permission to send you emails, which you may opt out of at any time.</p>



<h3>How to enter</h3>



<p>Submission of entries (the skills-test) must be made during the Contest Period. Participation consists of an entry form located behind the designated “Enter now” digital button interface from the Get Outta Here landing page at <a rel="noreferrer noopener" href="https://www.outdoorsy.com/get-outta-here" target="_blank">www.outdoorsy.com/get-outta-here</a>. You must fill in all of the fields as directed.</p>



<p>Three potential winners of the skills-test will be selected by Outdoorsy (in its sole discretion) each calendar week during the Contest Period. The three potential winners’ submissions will then be published and displayed (anonymously) on multiple channels, including but not limited to paid social and other organic communities. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp;&nbsp;</p>



<p>Outdoorsy is not responsible for entries made but not received and/or accepted, and that such entries are void, including but not limited to:</p>



<ul><li>Lost entries</li><li>Late entries</li><li>Incomplete, damaged, or otherwise impossible to process entries</li><li>Technical failures in the entry process (e.g., website crash)</li><li>Fraudulent interference with the entry process (e.g., sending in multiple entries under pseudonyms)</li></ul>



<p>User-generated content: If the Contest involves taking submissions of user-generated content (UGC) that entrants have created, UGC submissions will be deemed ineligible for the following reasons:</p>



<ul><li>They contain third-party content</li><li>They contain illegal, offensive, or otherwise inappropriate content</li><li>They were not created by the entrant</li><li>They have previously been published or otherwise made public elsewhere</li><li>They contain personally identifiable information (except for the entrant&#8217;s personally identifiable information) or other sensitive/confidential content</li><li>Any other reason of the Sponsor</li></ul>



<h3>Prize</h3>



<p>The prize consists of: US$1,000.00 in credits for exclusive use on Outdoorsy.com, plus an “escape pack” of partner products with an estimated average value up to US$2,000.00. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Thousand Trails complimentary four consecutive nights of camping on an RV site at any participating Thousand Trails Campground, Encore RV Resort or destination campground featured on RVontheGo.com, a $300 value, restrictions below. The complimentary stay at any campground featured on RVontheGo.com is subject to availability and reservations are required. Stay must be completed by June 15, 2023 and booked by June 1, 2023. Travel to and from the property and other expenses of the trip, such as food and personal items, are not included. The stay must be one consecutive period of time and any unused portion of the prize will be forfeited. Holidays and special events are excluded. The following resorts are excluded from the promotion: Bethpage Campground, Grey’s Point Campground, Fiesta Key RV Resort, Sunshine Key RV Resort, San Francisco RV Campground, Grandy Creek Campground, Little Diamond Campground, Indian Lakes Campground, St. George RV Campground, Desert Vista RV Campground, Pine Island RV Resort, Okeechobee RV Resort, Timber Creek RV Campground, Acorn RV Campground, Blue Mesa Recreational Ranch, Pine Haven Camping Resort, and Marina Dunes RV Resort.</p>



<p>Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner’s name, picture, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.</p>



<p>Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize to book and rent any particular vehicle listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle’s owner. If the booking value exceeds the US$1,000.00 credit, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.</p>



<h3>Winner selection and notification</h3>



<p>As described in “How to Enter,” three potential winners will be selected each calendar week during the Contest Period. The three potential winners’ submissions will be published and displayed (anonymously) on multiple channels, including but not limited to paid social, other organic communities, and partner channels. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp; In the event of a tie, Outdoorsy in its sole discretion may select the winner. The potential winner will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give respond to the email within 14 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries.&nbsp; Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible. If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy’s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prize will be available for redemption until September 4, 2023. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.</p>



<h4>General terms</h4>



<p>Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy’s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.</p>



<h4>Release and indemnification</h4>



<p>By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.</p>



<h4>Limitation of liability</h4>



<p>Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.</p>



<h4>Disputes</h4>



<p>This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys’ fees, and entrant further waives all rights to have damages multiplied or increased.</p>



<h4>Privacy policy</h4>



<p>Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy’s website.</p>



<h4>Winner name and rules </h4>



<p>To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.</p>


Get Outta Here contest rules


<p>If you&#8217;d like to track the location of your RV rental, you can sign up for GPS tracking from our partner, Zubie.</p>



<p>Zubie offers:</p>



<ul><li>GPS devices for both drivable and towable RVs — buy your devices at a special rate, or lease them.</li><li>Real-time vehicle location through their website or mobile app.</li><li>Geofencing alerts when your vehicle is in an area you’ve set as off-limits.</li><li>Mileage-based maintenance reminders. Plus, discounts at a national network of service shops.</li><li>Seasonal subscriptions: Pause your service during non-rental months.</li></ul>



<p>To get Zubie&#8217;s special Outdoorsy rates, start at <a href="https://www.outdoorsy.com/gps" target="_blank" rel="noreferrer noopener">Outdoorsy.com/gps</a>.</p>



<p>Note: If you go directly to the Zubie site, you won&#8217;t get the Outdoorsy rates.</p>


Can I track where renters take my vehicle?


<p>The amount on your 1099-K represents your tax liability as defined by the Internal Revenue Service (IRS).</p>



<p>The IRS requires Outdoorsy to base our 1099-K reporting on the gross reportable payments that renters make to our platform.&nbsp;</p>



<ul><li><strong>Included in 1099-K reporting: </strong>For each rental, the amount a renter pays for the vehicle (nightly rate multiplied by the number of nights), as well as any add-ons. This is <em>before</em> the owner service fee has been subtracted.</li><li><strong>Not included in 1099-K reporting:</strong> The amount renters pay directly to Outdoorsy for insurance, as a renter service fee, and as sales/transactional tax.</li></ul>



<h4><strong>Why include the owner service fee on 1099-Ks?</strong></h4>



<p>Because it doesn’t come out of the customer’s payment to Outdoorsy. It comes out of our payout to you.</p>



<p>Again, the IRS requires us to base our 1099-K reporting on renters’ payments and not owners’ payouts.&nbsp;</p>



<p>This means your 1099-K will differ from your total payouts for the year in your Outdoorsy account. The difference is the owner service fee. It’s included in 1099-K reporting. It’s not included in your total payouts for the year.&nbsp;</p>



<p>This could change in the future. We watch tax laws closely so we can help you comply. We’ll implement any changes that impact you and your tax liability.</p>



<h4><strong>Reminder about service fees</strong></h4>



<p>Both RV owners and renters pay a service fee. Renters pay a percentage of their rental cost. Owners, a percentage of their payout. This helps enable Outdoorsy to maintain a secure and updated platform.</p>


Where’d the taxable amount on my 1099-K come from?


<p><em><a href="https://d1p9472jke9yu3.cloudfront.net/documents/Outdoorsy_Owner_Handbook.pdf" target="_blank" rel="noreferrer noopener">Download your Owner Handbook now</a></em></p>



<p>The Outdoorsy Owner Handbook is your guide to all things RV rental business. This Owner Manual is a compilation of everything you need to get your business off the ground and keep it growing.</p>



<h4>The Outdoorsy Owner Handbook covers 9 topics:</h4>



<ol><li>Welcome to Outdoorsy</li><li>How Outdoorsy Works</li><li>Outdoorsy Insurance</li><li>Attracting Renters</li><li>Your First Renter</li><li>Trouble on the Road</li><li>When Your Renter Returns</li><li>Owner Best Practices</li><li>Owner Resources</li></ol>



<p>With this handbook, you&#8217;ll not only be able to make adventure your business but to make it your successful business!</p>



<p>We offer advice and tips and get into the nitty-gritty of everything from insurance to getting good reviews.</p>



<p>Give it a good read, and you&#8217;ll be well on your way to winning the RV rental game!</p>



<p><em><a href="https://d1p9472jke9yu3.cloudfront.net/documents/Outdoorsy_Owner_Handbook.pdf" target="_blank" rel="noreferrer noopener">Get your Owner Handbook!</a></em></p>


Outdoorsy Owner Handbook


<p>The federal government imposes tax reporting requirements on companies like Outdoorsy. This means we must notify the Internal Revenue Service (IRS) of reportable payments that just about everyone receives from our platform.</p>



<p>Without your tax info, we can’t do this. But, that doesn’t mean you&#8217;re off the hook.</p>



<p>By law, if Outdoorsy doesn’t have your tax information, we must withhold at least 24% of your reportable payments as income tax. We remit this to the IRS for you.&nbsp;</p>



<h4><strong>Where do I add my tax info?</strong></h4>



<p>You can add your tax information in the Account area of your <a href="https://www.outdoorsy.com/dashboard/account/payout" target="_blank" rel="noreferrer noopener">Dashboard</a>, on the Payout preferences or Tax docs tab.&nbsp;</p>



<h4><strong>What if I don’t add my tax info?</strong></h4>



<p>We&#8217;ll automatically withhold 24% of all your reportable payments, but this is far from ideal. You may not get credit for withheld tax payments because they go to the IRS without your tax information.</p>



<h4><strong>Can I stop automatic withholdings once they’ve begun?</strong></h4>



<p>Yes, once you provide your tax information, Outdoorsy will stop withholding on future payouts.</p>



<h4><strong>What happens to the money that Outdoorsy withholds?</strong></h4>



<p>We remit the money to the IRS in your name, and you may be able to treat the withholdings as tax payments made by you. However, you may face difficulties given that the payments we remit aren’t tied to your taxpayer identification number.&nbsp;</p>



<p>That’s why, even if withholding has started, you should provide your tax information to Outdoorsy.&nbsp;</p>



<h4><strong>I just submitted my tax information. Will Outdoorsy pay me back what it withheld?</strong></h4>



<p>It depends on when the withholding occurred and when you submitted your tax information. However, generally, Outdoorsy is prohibited from returning withheld amounts.&nbsp;</p>



<h4><strong>Does Outdoorsy always notify the IRS of my reportable payments?</strong></h4>



<p>It typically depends on how much you receive in <a rel="noreferrer noopener" href="https://www.outdoorsy.com/help/whered-the-taxable-amount-on-my-1099-k-come-from" target="_blank">reportable payments</a> each year, although tax laws do change form time to time.</p>



<p>For the 2022 tax year, we must notify the IRS of your reportable payments and prepare a 1099-K tax form for you if:</p>



<ul id="block-e55fa5bf-3291-4ded-ab7f-0707583e9dd8"><li>You had 200+ bookings and received more than $20,000 in reportable payments in 2022.<br></li><li>Or, Outdoorsy withheld taxes from your payouts for some or all of 2022.</li></ul>



<p>If you don&#8217;t meet either of the above requirements, we may not report anything to the IRS. You should consult with your own tax advisers to determine whether you need to report any activity on your income tax return.</p>



<p>For the 2023 tax year, it&#8217;s possible that any host making at least $600 will get a 1099-K. We&#8217;ll keep an eye out for any new developments.</p>


Why does Outdoorsy need my tax info?


<p>As you probably know, Outdoorsy conducts a<a href="https://www.outdoorsy.com/help/how-to-become-a-verified-driver"> </a><a href="https://www.outdoorsy.com/help/what-is-the-dmv-check">Risk Assessment and driver verification</a> for each renter to help ensure only qualified renters can book. And although Outdoorsy goes above and beyond to screen renters for you, it never hurts to establish your own process for vetting potential renters to ensure you feel confident renting to them.</p>



<p>To give you that extra peace of mind before booking, some topics you may want to ask renters about before booking include:</p>



<ul><li>Travel plans</li><li>Towing vehicles</li><li>RV experience</li></ul>



<h3><strong>Travel plans</strong></h3>



<p>In general, this is great to ask so that you can offer any travel insight you may have. Owners can share valuable tips for RV travel or popular destinations in the area to help renters plan the best and safest route.&nbsp;</p>



<p>Additionally, asking questions about renters’ plans can ensure they don&#8217;t intend to take your rig anywhere you aren&#8217;t comfortable with it going, like a multi-day festival or off unmarked roads.&nbsp;</p>



<p>Having an open discussion about travel plans will help make sure your RV is the right RV for their trip!&nbsp;</p>



<h3><a href="https://www.outdoorsy.com/blog/rv-towing-vehicles" target="_blank" rel="noreferrer noopener"><strong>Towing vehicles</strong></a></h3>



<p>As an experienced RVer, you know that <a rel="noreferrer noopener" href="https://www.outdoorsy.com/blog/can-car-handle-pull-behind-trailer" target="_blank">not every vehicle has the capacity to tow an RV</a>. It&#8217;s always important to check that the renter&#8217;s vehicle has the proper capabilities for your trailer. They should be able to find this information in their driver&#8217;s manual.</p>



<p>You also want to make sure they know <a href="https://www.outdoorsy.com/blog/towing-a-travel-trailer" target="_blank" rel="noreferrer noopener">how to tow a trailer</a>, which leads us to the next topic — RV experience.</p>



<h3><strong>RV experience</strong></h3>



<p>Is your RV beginner-friendly? If not, you&#8217;ll want to determine if renters have the basic knowledge needed to safely drive away with your rig. Have they ever used an electric jack? Do they know the basics about heading to the dump station? If they don&#8217;t, that&#8217;s okay — some things can be easily taught!</p>



<p>We just recommend you take a few minutes to figure out what questions you can ask to see what experience renters have. You may even choose to meet with a renter a few days before the rental period to give a tutorial and help you gauge their level of comfort related to the rental.</p>



<p></p>



<p>Take some time getting to know your potential renters. This will prove beneficial for them and you as it helps make certain that your RV and the renter make the perfect match!</p>


How to screen renters beyond driver verification


<p>Rental mishaps are uncommon, but as the saying goes, accidents <em>do</em> happen. The good news? There are ways they can be avoided! </p>



<p>Here are the 7 most avoidable RV rental incidents and how to avoid them. </p>



<h3>1. <a rel="noreferrer noopener" href="https://www.outdoorsy.com/help/how-can-i-ensure-renters-use-the-right-fuel" data-type="URL" data-id="https://www.outdoorsy.com/help/how-can-i-ensure-renters-use-the-right-fuel" target="_blank"><strong>Pumping the wrong fuel</strong> </a></h3>



<p>Renters pumping the wrong fuel type in your RV could not only cause an expensive claim but can also take the RV off the platform while it’s being repaired. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Educate your renters about correct fuel type during the walkthrough</li><li>Include a reminder in any guide or manual you provide</li></ul>



<p>You can also remind your renters about using diesel fuel as part of any mid-trip communication you send. Given <a rel="noreferrer noopener" target="_blank" href="https://www.dieselforum.org/diesel-drivers/fuel-locator" data-type="URL" data-id="https://www.dieselforum.org/diesel-drivers/fuel-locator">only 55% of fueling stations offer diesel</a>, we recommend renters use a tool, like&nbsp;<a rel="noreferrer noopener" target="_blank" href="http://gasbuddy.com/">GasBuddy</a>, that&#8217;ll show all locations offering diesel along their route. Before departure, owners can have the renter complete a quick search for diesel gas to ensure they&#8217;ll have options along the way. </p>



<p>You can even buy diesel specific locking fuel caps, with several options available <a href="https://www.google.com/search?q=diesel-only+locking+gas+cap&amp;oq=diesel-only+locking+gas+cap" target="_blank" rel="noreferrer noopener">here</a>.</p>



<h3>2. <strong><a rel="noreferrer noopener" href="https://www.outdoorsy.com/help/how-do-i-perform-a-mirror-check" data-type="URL" data-id="https://www.outdoorsy.com/help/how-do-i-perform-a-mirror-check" target="_blank">Blind spot damage</a></strong></h3>



<p>Almost 70% of damage reported for rented vehicles on Outdoorsy took place in the blind spot behind the driver’s side of the vehicle. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Perform mirror checks</li></ul>



<p>Performing mirror checks helps increase visibility and prevent damage. Once the renter gets in the driver’s seat, take some time to help make sure their seat and their mirrors are properly adjusted.&nbsp;</p>



<h3>3. <a rel="noreferrer noopener" href="https://www.outdoorsy.com/blog/tire-blowouts-in-rv" data-type="URL" data-id="https://www.outdoorsy.com/blog/tire-blowouts-in-rv" target="_blank"><strong>Tire blowouts</strong></a></h3>



<p>This is one of the most common and most dangerous issues that an RVer will encounter on the road. For this reason, it is especially important that you and your renter are both up-to-date on <a rel="noreferrer noopener" href="https://www.outdoorsy.com/blog/rv-tire-safety" data-type="URL" data-id="https://www.outdoorsy.com/blog/rv-tire-safety" target="_blank">RV tire safety</a>, as is detailed on our blog. The last thing you want is for them to have a major blowout on their trip. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Make sure your tires have sufficient tread </li><li>Check that all are properly inflated</li></ul>



<p>All that said, a flat tire here and there is sometimes unavoidable. Luckily, there&#8217;s always <a rel="noreferrer noopener" href="https://www.outdoorsy.com/roadside-assistance" data-type="URL" data-id="https://www.outdoorsy.com/roadside-assistance" target="_blank">Roadside Assistance</a> at the ready. </p>



<h3>4. <a href="https://www.outdoorsy.com/blog/rv-awning-care" data-type="URL" data-id="https://www.outdoorsy.com/blog/rv-awning-care" target="_blank" rel="noreferrer noopener"><strong>Awnings</strong> breaking</a></h3>



<p>RV awnings break easily, are expensive to fix, and can take your RV offline while it&#8217;s being repaired. You can often find new fabric for around $200. An entire new awning may cost anywhere between $500-$3500, depending on size, brand, and type.&nbsp;</p>



<p><strong>To avoid this:</strong> </p>



<ul><li>Provide in depth instruction on proper awning use</li><li>Offer add-ons to eliminate use of the awning altogether</li></ul>



<p>Owners can provide renters with a separate shade canopy. In fact, some owners are offering these shade canopies as an add-on while not allowing any usage of their RV&#8217;s awning. These canopies can be quite affordable, costing as little as $50 from sites like Amazon. So having a canopy as an add-on means that it will essentially pay for itself! </p>



<h3><strong>5. End-of-trip mishaps</strong></h3>



<p>We see a lot of renters causing accidents or other avoidable mishaps while rushing to get your vehicle back on time. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Offer end-of-trip services as an add-on at booking</li></ul>



<p>Offering these services helps avoid damage that could take your rig off the road AND increases your bottom line. Renters tell us that they would happily pay to know those “last mile” tasks will be taken care of and unexpected fees after a trip can sometimes lead to renters leaving bad reviews. </p>



<p>Allowing your renter to purchase end-of-trip services in advance makes your RV stand out from the crowd and gives you peace of mind by reducing those common end-of-trip mishaps. Offering a final fuel fill-up add-on is a great way to prevent common gas station accidents and can make your renter&#8217;s return trip less frantic. Some other pre-paid services we see successful owners bundle into packages include: </p>



<ul><li>tank dump</li><li>propane use</li><li>generator usage</li><li>mileage overage</li><li>cleaning</li></ul>



<p>Going the “last mile” for your renter is a win-win.</p>



<h3>6. <strong>Low clearance accidents</strong></h3>



<p>No renter knowingly wants to damage the top of your RV by driving it into a low bridge, drive-through, or parking garage. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Make sure the renter knows the RV&#8217;s dimensions</li><li>Lead them to <a rel="noreferrer noopener" href="https://www.outdoorsy.com/blog/rv-trip-planner" data-type="post" data-id="33091" target="_blank">RV trip planner apps</a> to find RV-friendly routes</li></ul>



<p>Clearly educating them about the clearance of your rig will help your renters avoid these kinds of impacts. Some owners include this information in their walkthrough or even place a sticker inside with the clearance height.</p>



<h3>7. <strong>RV-specific vulnerabilities</strong></h3>



<p>Some features in your RV may be more vulnerable to impact than others. And renters may forget are start driving without these being properly cared for and checked, ultimately leaving your rig more vulnerable to damage. </p>



<p><strong>To avoid this: </strong></p>



<ul><li>Point out any vulnerable features that need to be double-checked before driving</li><li>Include a checklist in your <a href="https://www.outdoorsy.com/blog/step-step-guide-creating-rv-user-manual-renters" data-type="post" data-id="11228">manual</a> or other instructional materials </li></ul>



<p><strong>Common vulnerabilities include: </strong></p>



<ul><li>stairs not retracted into the vehicle</li><li>doors and compartment doors open or unlatched</li><li>awning not fully retracted</li></ul>



<p></p>



<p>Keep your RV and your renters safe by informing them about the potential mishaps of RVing and ways to avoid them. The <a rel="noreferrer noopener" href="https://www.outdoorsy.com/help/what-makes-a-successful-key-exchange" data-type="URL" data-id="https://www.outdoorsy.com/help/what-makes-a-successful-key-exchange" target="_blank">key exchange</a> is a great time to walk them through all the ins and outs. In addition, owners can provide checklists, labels, and manuals as reminders. Provide a version of this to renters as a checklist, and they&#8217;ll be well on their way to a safe trip in your RV. </p>



<p></p>


How to prevent common RV rental incidents


<p>Renters pumping the wrong fuel type in your RV could not only cause an expensive claim but can also take the RV off the platform while it’s being repaired.</p>



<p>In 2021, almost $1M in claims will be caused by renters pumping the incorrect fuel type into RVs. It is an especially common issue among diesel vehicles. </p>



<h4><strong>What happens if gasoline is pumped into my diesel vehicle?</strong></h4>



<p>Gasoline damages diesel engines and will need to be flushed from the system. These repairs can be costly and will make your vehicle temporarily unavailable for bookings.</p>



<h4><strong>How else can I educate my renters?</strong></h4>



<p>We suggest that you educate your renters during the walkthrough and even call out the fuel type in any RV guide or manual you provide. You can also remind your renters about using diesel fuel as part of any mid-trip communication you send.</p>



<p>In addition to this, Outdoorsy is also sending out “DIESEL ONLY&#8221; stickers that owners can place on their RV to remind renters about your RV&#8217;s fuel needs. </p>



<h4>How much do these stickers cost?</h4>



<p>Nothing! Owners will receive a sticker at no cost to them. </p>



<h4><strong>When will stickers arrive?</strong></h4>



<p>Stickers will start to arrive in <strong>August 2021</strong>. They’ll be sent by our trusted partner <a rel="noreferrer noopener" href="https://go.kotisdesign.com/" data-type="URL" data-id="https://go.kotisdesign.com/" target="_blank">Kotis</a>.</p>



<p>If you have any questions or concerns, please contact Customer Support at <strong>877-723-7232.</strong></p>


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